12-06-2021 09:23 - edited 12-06-2021 09:25
HI
Thought I'd give this a go... cant seem to get it resolved?
The connection is stable then just randomly starts to drop and the hub starts doing its reboot cycle
We have had engineers out twice 1 replaced the standard cables , connection and wall box bit and pieces next replaced the router
All ok for about 5 days then it started again I switched plugs thinking it may be with the plug
details added below from reading the forum... if theres anything else let m know any help will be greatly appreciated... thanks in advance.
12/06
11/06
10/06
09/06 -- 6pm was a reboot/unplug
08/06
Downstream bonded channels
exceeded 200000 characters??? removed some tables - let me know if required I will try add
Downstream bonded channels
Upstream bonded channels
Upstream bonded channels
Time | Priority | Description |
11/06/2021 22:31:7 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
11/06/2021 19:56:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
11/06/2021 16:45:9 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 20:13:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 17:03:56 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 17:02:44 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
10/06/2021 03:50:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
09/06/2021 13:27:41 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
09/06/2021 01:58:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
08/06/2021 16:51:15 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
08/06/2021 16:22:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
07/06/2021 11:35:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
06/06/2021 08:42:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
05/06/2021 04:28:3 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
05/06/2021 00:34:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 15:32:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 13:10:27 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 11:55:42 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 11:55:42 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
04/06/2021 10:57:55 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
on 12-06-2021 09:47
I've basically just posted the exact same thing. You're not in the Brighton/Hove area are you?
on 12-06-2021 10:31
lol... no mate further north near Leeds?
Lets hope we can get some resolution 10years no problem ... some updates and 3 weeks of sh*t
on 12-06-2021 10:51
on 14-06-2021 13:27
Hi 0110jeff,
Thanks for getting in touch, and a very warm welcome to the Community Forum! I'm sorry that you're having this issue with your broadband connection.
I'd like to take a closer look at this for you, but I haven't been able to locate your account details using your Forum profile. I'll just need to confirm a few details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.
Kind regards,
Laurie
on 22-06-2021 11:32
I just spent 3 hrs trying to add some info for some help and got auth failed!! OMG
on 22-06-2021 11:37
try again...
since last week had 2 engineer visits
100 sec for each reading nearly 2 minutes down and another getting everyting to catch up
on 22-06-2021 11:46
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 267000000 | Locked |
Ranged Upstream Channel (Hz) | 32600029 | Locked |
Provisioning State | Online |
on 22-06-2021 11:47
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 267000000 | 6.4 | 40 | 256 qam | 17 |
2 | 139000000 | 8.5 | 40 | 256 qam | 1 |
3 | 147000000 | 8.3 | 40 | 256 qam | 2 |
4 | 155000000 | 8 | 40 | 256 qam | 3 |
5 | 163000000 | 7.9 | 40 | 256 qam | 4 |
6 | 171000000 | 7.9 | 40 | 256 qam | 5 |
7 | 179000000 | 7.5 | 40 | 256 qam | 6 |
8 | 187000000 | 7.3 | 40 | 256 qam | 7 |
9 | 195000000 | 6.9 | 40 | 256 qam | 8 |
10 | 203000000 | 6.5 | 40 | 256 qam | 9 |
11 | 211000000 | 6.4 | 40 | 256 qam | 10 |
12 | 219000000 | 6.1 | 40 | 256 qam | 11 |
13 | 227000000 | 6 | 40 | 256 qam | 12 |
14 | 235000000 | 5.9 | 40 | 256 qam | 13 |
15 | 243000000 | 5.8 | 40 | 256 qam | 14 |
16 | 251000000 | 5.8 | 40 | 256 qam | 15 |
17 | 259000000 | 5.8 | 40 | 256 qam | 16 |
18 | 275000000 | 6.9 | 40 | 256 qam | 18 |
19 | 283000000 | 7.1 | 40 | 256 qam | 19 |
20 | 291000000 | 7.4 | 40 | 256 qam | 20 |
21 | 299000000 | 7.3 | 40 | 256 qam | 21 |
22 | 307000000 | 7.1 | 40 | 256 qam | 22 |
23 | 315000000 | 7.3 | 40 | 256 qam | 23 |
24 | 323000000 | 7.1 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 6 | 0 |
2 | Locked | 40.9 | 5 | 0 |
3 | Locked | 40.3 | 19 | 0 |
4 | Locked | 40.3 | 18 | 0 |
5 | Locked | 40.3 | 20 | 0 |
6 | Locked | 40.3 | 21 | 0 |
7 | Locked | 40.3 | 4 | 0 |
8 | Locked | 40.9 | 4 | 0 |
9 | Locked | 40.9 | 5 | 0 |
10 | Locked | 40.3 | 6 | 0 |
11 | Locked | 40.3 | 5 | 0 |
12 | Locked | 40.3 | 5 | 0 |
13 | Locked | 40.3 | 6 | 0 |
14 | Locked | 40.9 | 6 | 0 |
15 | Locked | 40.3 | 12 | 0 |
16 | Locked | 40.9 | 13 | 0 |
17 | Locked | 40.3 | 6 | 0 |
18 | Locked | 40.9 | 6 | 0 |
19 | Locked | 40.3 | 4 | 0 |
20 | Locked | 40.3 | 4 | 0 |
21 | Locked | 40.3 | 6 | 0 |
22 | Locked | 40.9 | 4 | 0 |
23 | Locked | 40.9 | 5 | 0 |
24 | Locked | 40.3 | 19 | 0 |
on 22-06-2021 11:48
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600029 | 40.8 | 5120 | 64 qam | 5 |
2 | 39400012 | 41.8 | 5120 | 64 qam | 4 |
3 | 46200000 | 43 | 5120 | 64 qam | 3 |
4 | 53700000 | 44.8 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |