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Hub 3 keeps dropping out and can't access hub

Irshad
Joining in

on ‎29-01-2022 18:05

Been having exactly the same issue since yesterday afternoon. I too have a Hub3, for what its worth!  Done all the necessary checks and reset and test and nothing has made any difference. Can't get  through to technical on the phone either!! 25yrs with Virgin and time to call it a day..

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎30-01-2022 11:05

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Steven_L
Forum Team
Forum Team

on ‎03-02-2022 11:17

Hey @Irshad,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry to hear of the issues that you were having at the time that you posted.

How are things looking at the moment for you Irshad?

Regards,

Steven_L

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