Hub 3 keeps Rebooting

[Chumphries]

We had problems with our Hub 3 12 months ago when it just kept rebooting for no apparent reason.  We increased our broadband speed (as recommended by VM) and this seemed to do the trick.  However it has started again.   On the thread from last year someone recommended we download the broadband monitor and this has been the state of our broadband over the last 24 hours. 

We currently have Covid in the house so there are 2 of us trying to work from home and this is really annoying when you are on calls.  It even dropped out during the night when no-one was using it.

[gary_dexter]

Post the live share link to the BQM.

Also post the network, upstream and downstream logs from the hubs admin pages back here as text. 

[Chumphries]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/847774ec778e9bbbe8fe5499afd61804f6...

[Chumphries]

Network Log
Time Priority Description
15/01/2022 13:02:49 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:17:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:17:0 critical REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:17:0 Error T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:17:0 critical Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:17:0 critical Registration RSP rejected message syntax error;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:14:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:13:32 critical REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:13:32 Error T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:13:32 critical Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:13:32 critical Registration RSP rejected message syntax error;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:13:16 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:12:42 critical REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:12:42 Error T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:12:42 critical Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:12:42 critical Registration RSP rejected message syntax error;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:12:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:11:41 critical REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:11:41 Error T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 17:11:41 critical Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Nathan_B]

Hi there @Chumphries, 

Thanks for your post.

I have been able to check your connection via your forum details but can't see anything obvious as to why you are having this issue.

Just to confirm when these drop outs are happening are they all over a wireless connection?

Regards

Nathan

[Chumphries]

Hi Nathan

The drop outs affect cabled in devices as well.  I reset the router to it's factory settings on Saturday and so far we haven't had any further drop outs so I'm hoping that has fixed it.

Thank you for looking.

[Robert_P]

Thanks for the update Chumphries and glad to hear the factory reset seems to have resolved the issue. Please monitor it going forward and if you need us again please get in touch as soon as possible and we'll be happy to help.

Rob