Hub 3 issues

[JL85]

We have had out Hub 3 for years now and over the past 12 months it has got worse. The connection drops out if we leave the room the hub is in, the pod is a load of rubbish, I can occasionally get a tp link to work. 

Everytime we speak to Virgin we are told the tests are fine, but I can be stood there with no WiFi on my laptop whilst being told everything is fine. 

In March we left but retentions got us. We asked for a new hub but was told they would absolutely not provide a new hub as the hub we had is fine. 

I suppose my question is,if the Hub 3 on it'd way out and would a newer hub gibe better connections around the house, especially upstairs?

[carl_pearce]

Regardless of the HUB you are provided keep in mind it's rented kit built to a cost.

I'd suggest looking into third party options, putting your existing HUB in modem mode, which will give you better results, and you'll be able to use it if you decide to move to another provider in the future (An example below):

https://www.amazon.co.uk/ASUS-Extendable-Parental-Scheduling-Compatible/dp/B0CPQ17L6W

[legacy1]

VM are in the wrong if your Ethernet on the hub are faulty VM can not say the hub is fine because the Docsis side of things is fine which does not mean its fine by that test.

you should look for a new router one with 4 LAN ports unless your ok with 3 and know about it like the up above   

[jbrennand]

You could try the below first...  Or, if you can run ethernet cable easily, just run one to a wireless access point located in the "poor reception" area.

For bigger properties take a look at the TP-Link Deco range of Mesh systems

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Go into the Hub’s settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or the“Smart Wifi” box and save settings.  May be different pathways and wording on the 3 Hub types This (message 2) is for a Hub3… https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-Wi-Fi-constantly-dropping/td-p/539137...

Then, go to advanced>wireless signal>security, rename the 2.4 & 5 GHz network ssid's.  Just type over to change 'em to whatever you like and something that will differentiate them (e.g - Billybob_2 & Billybob_5) Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices. Use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want each device to connect to… individually from the "available networks" list on each of your devices. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
All things being equal, 5 GHz is always better/faster and subject to less congestion/interference (and is better for iDevice speeds than the 2.4 one - although the 2.4 one has the better "range" and will be needed when the 5 GHz drops out of range and some older/cheaper/dumber or “specialised” devices can only use this one. 

You should also use a wifi analyser App (or Airport Utility on iOS) to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.
See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.
The final solution. that many of us on here adopted many years ago, is to stick the Hub3 into modem only mode and get your own higher quality wireless router - decent ones start at ~£50.

[Daniel_Et]

Hi @JL85 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the issues you've been having and that you feel this way 😔

I've taken a look on our side, but I cannot see anything that'd explain what you're experiencing. 

Have you tried following the advice provided by @jbrennand? If so, has it made any difference to the situation?

Advice on how to fix internet problems can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel