I’ve been experiencing disconnects from devices on both wired and wireless since yesterday, we had virgin media installed in January and everything has been fine until now.
I have been in a few team meetings on zoom where the call would disconnect and reconnect 5 seconds later.
I’ve contacted the virgin media customer support number and the agent I spoke to stated that they will need to monitor my connection from their side for the next 72 hours, which I appreciate, however, as I’m working from home, I can’t afford to have the connection drop multiple times a day
any ideas why this is happening? Thanks in advance
so, no obvious problems with the upstream or downstream power levels, everything looks to be within spec there.
you are, however, seeing a lot of post-rs errors - can you reboot the hub and check that the post RS errors on the downstream have all reset to 0 (or close to it) and then watch how quickly they accumulate? (check after an hour or two, and again in the morning - re-post the downstream table to this thread).
there are also a lot of RCS partial service messages in the log - much too frequent - these indicate a channel dropping..
there's obviously *something* wrong here, but it will require a comment from VM.. given that everything is in spec from a power perspective, i reckon the helpdesk will tell you that everything looks OK - so let's see what the forum staff have to say about it.. (it can take 3- 5 days for them to get to your post.. so be patient)
your BQM is already showing issues - lots of spikes and lots of packet loss, but it will take some more time to get a proper picture of the connection - give it 24h for a full set of data.