on 04-07-2021 16:31
Hi all.
We got hub 3 delivered yesterday to our new home.
the previous owners had virgin installed so wall socket in place already.
however when I went to install the new hub I noticed that it’s supplied with a male connection cable and the cable in our wall socket is also a male.
found a double ended female connector and used that to get our hun up and running.
but now we have a flashing green power light. It has been plugged in all night and still flashing green with no internet connection.
how do I fix this or do I require an engineer?
many thanks
Dean
on 04-07-2021 17:23
on 04-07-2021 19:07
Thanks John for letting me know. The hun has been activated. But is their supposed to be a splitter in the wall socket? I don’t appear to have a splitter in mine
on 05-07-2021 06:44
on 06-07-2021 16:35
Hi @Deanmca7,
Welcome to our Community Forums and thanks for posting.
It's great to have you on board 🙂
Have you managed to get things sorted?
If you still have any issues, feel free to give me a shout.
on 06-07-2021 16:42
Not sorted yet. But thankfully an engineer is calling out tomorrow. I will let you all know the out come.
on 06-07-2021 16:46
Thanks for popping back with an update.
Glad to hear an engineer has been arranged to get this sorted 🙂
Keep us posted.
on 07-07-2021 08:55
Very kind engineer called out this morning at 8am. Issue is sorted. The previous owner of the house had taken the internals of the wall socket! No wonder it wouldn’t work!
up and running now 😁😁
on 07-07-2021 08:56
on 07-07-2021 15:45
Hi there @Deanmca7
Thank you so much for updating us and I am so glad to see this has been resolved! Please don't hesitate to get back in touch should you have any issues or questions in the future!
Thank you so much again!