on 13-08-2021 12:15
Hey folks,
Previous Setup: Hub3 running in Modem mode with an Archer C7 router.
Router died a couple of days ago, coinciding with lightning in the area. Put the Hub3 back in router mode and it seems to be faulty now (I'm assuming a surge bricked my router and damaged the Hub3)
Problem: Hub3 makes a hissing noise (from the body of the Hub3 itself, not any wiring of the power supply) and randomly loses WiFi.
WiFi light on Hub3 randomly goes between blinking rapidly to steady on a couple of seconds back to rapid blinking and then back to normal. During this time some WiFi devices lose connection while others keep connection (Possibly one band losing connection while other stays up?).
Do others agree that this would need replacing?
Stats:
1 | 331000000 | 4 | 40 | 256 qam | 25 |
2 | 203000000 | 4 | 38 | 256 qam | 9 |
3 | 211000000 | 4 | 40 | 256 qam | 10 |
4 | 219000000 | 4 | 40 | 256 qam | 11 |
5 | 227000000 | 4 | 40 | 256 qam | 12 |
6 | 235000000 | 3.7 | 40 | 256 qam | 13 |
7 | 243000000 | 3.7 | 40 | 256 qam | 14 |
8 | 251000000 | 3.7 | 40 | 256 qam | 15 |
9 | 259000000 | 4.1 | 40 | 256 qam | 16 |
10 | 267000000 | 4.3 | 40 | 256 qam | 17 |
11 | 275000000 | 4.1 | 40 | 256 qam | 18 |
12 | 283000000 | 3.7 | 40 | 256 qam | 19 |
13 | 291000000 | 3.7 | 40 | 256 qam | 20 |
14 | 299000000 | 3.4 | 40 | 256 qam | 21 |
15 | 307000000 | 3.7 | 40 | 256 qam | 22 |
16 | 315000000 | 3.7 | 40 | 256 qam | 23 |
17 | 323000000 | 4.1 | 40 | 256 qam | 24 |
18 | 371000000 | 4 | 40 | 256 qam | 26 |
19 | 379000000 | 4 | 40 | 256 qam | 27 |
20 | 387000000 | 4.3 | 40 | 256 qam | 28 |
21 | 395000000 | 4.5 | 40 | 256 qam | 29 |
22 | 403000000 | 4.4 | 40 | 256 qam | 30 |
23 | 411000000 | 4.3 | 40 | 256 qam | 31 |
24 | 419000000 | 4.3 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 23 | 0 |
2 | Locked | 38.9 | 18 | 0 |
3 | Locked | 40.3 | 106 | 0 |
4 | Locked | 40.3 | 33 | 0 |
5 | Locked | 40.9 | 33 | 0 |
6 | Locked | 40.3 | 14 | 0 |
7 | Locked | 40.3 | 30 | 0 |
8 | Locked | 40.3 | 23 | 0 |
9 | Locked | 40.3 | 88 | 0 |
10 | Locked | 40.3 | 11 | 0 |
11 | Locked | 40.3 | 40 | 0 |
12 | Locked | 40.3 | 24 | 0 |
13 | Locked | 40.3 | 33 | 0 |
14 | Locked | 40.3 | 32 | 0 |
15 | Locked | 40.3 | 34 | 0 |
16 | Locked | 40.9 | 34 | 0 |
17 | Locked | 40.3 | 64 | 0 |
18 | Locked | 40.9 | 25 | 0 |
19 | Locked | 40.9 | 18 | 0 |
20 | Locked | 40.9 | 32 | 0 |
21 | Locked | 40.3 | 21 | 0 |
22 | Locked | 40.3 | 19 | 0 |
23 | Locked | 40.3 | 23 | 0 |
24 | Locked | 40.3 | 16 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 45.5 | 5120 | 64 qam | 4 |
2 | 46200054 | 45.8 | 5120 | 64 qam | 3 |
3 | 32600000 | 45.3 | 5120 | 64 qam | 5 |
4 | 25799996 | 45 | 5120 | 16 qam | 6 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Answered! Go to Answer
on 13-08-2021 12:24
on 13-08-2021 12:17
on 13-08-2021 12:20
Yeah a hissing noise, sorry I should have explained that better. Its a sort of electrical hissing like a capacitor dying
on 13-08-2021 12:24
on 13-08-2021 12:25
on 13-08-2021 12:28
on 13-08-2021 14:15
on 13-08-2021 17:07
I gave up on the phone when they said the solution to a faulty Hub 3 was to download the Virgin Media Connect app. Anyone know what times are best to get more competent people on the phone?
on 13-08-2021 19:08
Update:
I went through webchat who eventually got me the number for Tier 2 support. They managed to get me a new Hub sent out, hopefully it will arrive soon.
She was having problems because apparently the VM system doesn't allow them to send out a new hub if the system shows the current hub as working at that moment.
Just got to wait on that to arrive and my new Deco M5 to arrive and we will actually have usable WiFi again.
Now I just need to find someone to fix a wheelchair
on 16-08-2021 09:36
Hi @mholland90,
Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you've had some ongoing connection issues with your Hub recently! That's never good.
I'm glad to see that @lotharmat provided you with lots of great information!
I'm happy to hear that you were able to get in touch with our team and have a replacement Hub sent out! Please keep us updated on this when you receive your Hub and let us know if there's anything else we can to do help.
Keep us updated,