on 21-07-2021 16:38
Hi,
I have a Virgin media Hub 3 in modem mode that has started recently dropping the connection to the internet. My internal network is fine, however once this happens I usually have reboot the Hub or wait for it pick the connection back up again. I am on M600.
There hasn’t been any issues in the area. Do these stats from the hub look ok? Thanks
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | -2 | 40 | 256 qam | 9 |
2 | 211000000 | -2.2 | 40 | 256 qam | 10 |
3 | 219000000 | -2.2 | 40 | 256 qam | 11 |
4 | 227000000 | -2 | 40 | 256 qam | 12 |
5 | 235000000 | -2.2 | 40 | 256 qam | 13 |
6 | 243000000 | -2.2 | 40 | 256 qam | 14 |
7 | 251000000 | -2.4 | 40 | 256 qam | 15 |
8 | 259000000 | -2.4 | 40 | 256 qam | 16 |
9 | 267000000 | -2.5 | 40 | 256 qam | 17 |
10 | 275000000 | -2.7 | 40 | 256 qam | 18 |
11 | 283000000 | -2.7 | 40 | 256 qam | 19 |
12 | 291000000 | -2.7 | 40 | 256 qam | 20 |
13 | 299000000 | -2.7 | 40 | 256 qam | 21 |
14 | 307000000 | -3 | 40 | 256 qam | 22 |
15 | 315000000 | -3.2 | 40 | 256 qam | 23 |
16 | 323000000 | -3.5 | 40 | 256 qam | 24 |
17 | 331000000 | -3.4 | 40 | 256 qam | 25 |
18 | 339000000 | -3.4 | 40 | 256 qam | 26 |
19 | 347000000 | -3.2 | 40 | 256 qam | 27 |
20 | 355000000 | -3.5 | 40 | 256 qam | 28 |
21 | 363000000 | -3.5 | 40 | 256 qam | 29 |
22 | 371000000 | -3.7 | 40 | 256 qam | 30 |
23 | 379000000 | -3.7 | 40 | 256 qam | 31 |
24 | 387000000 | -3.7 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 823 | 7355 |
2 | Locked | 40.3 | 675 | 7633 |
3 | Locked | 40.9 | 693 | 6460 |
4 | Locked | 40.9 | 627 | 5292 |
5 | Locked | 40.9 | 607 | 4133 |
6 | Locked | 40.3 | 648 | 4159 |
7 | Locked | 40.9 | 737 | 3492 |
8 | Locked | 40.3 | 1287 | 933 |
9 | Locked | 40.9 | 1084 | 878 |
10 | Locked | 40.9 | 978 | 669 |
11 | Locked | 40.3 | 648 | 549 |
12 | Locked | 40.3 | 878 | 677 |
13 | Locked | 40.3 | 1173 | 1775 |
14 | Locked | 40.3 | 1174 | 1604 |
15 | Locked | 40.3 | 924 | 2964 |
16 | Locked | 40.3 | 801 | 2366 |
17 | Locked | 40.3 | 667 | 2943 |
18 | Locked | 40.3 | 797 | 3586 |
19 | Locked | 40.3 | 799 | 3434 |
20 | Locked | 40.3 | 893 | 3115 |
21 | Locked | 40.3 | 941 | 2959 |
22 | Locked | 40.3 | 1209 | 2099 |
23 | Locked | 40.3 | 1209 | 1913 |
24 | Locked | 40.3 | 957 | 3175 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 46.3 | 5120 | 64 qam | 5 |
2 | 39400000 | 46.5 | 5120 | 64 qam | 4 |
3 | 46200000 | 46.8 | 5120 | 64 qam | 3 |
4 | 53700000 | 47 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
24-07-2021 12:27 - edited 24-07-2021 12:28
Reset the router again, POST RS ERRORS started climbing again. I assume there is still a problem with the connection somewhere?