on 26-11-2022 14:38
Hi,
Our Hub 3 drops wifi completely for about 5 minutes each month, seemingly at random times. Sometimes it'll happen a few times per month. All devices will lose their connection and then reconnect after the blip.
Most recently it happened yesterday and kicked me out of a work Teams meeting (very annoying) 😞
The Hub itself doesn't restart (current system uptime shows about 3 days). 2.4ghz and 5ghz have been separated, signal strength is great and automatic channel optimisation is off. Is this just a normal Hub 3 problem that would be resolved with either using it in modem mode or getting a Hub 5?
Thanks
Dan
on 26-11-2022 14:55
on 26-11-2022 16:36
Hi,
Thanks for your reply.
I've got a few devices connected directly to the ethernet ports on the hub and they don't drop out - i'm pretty certain it is a wifi only problem. I've not managed to spot the colour of the status light on the hub when it happens. I'm usually upstairs on a call trying to reconnect or or letting my colleagues know why i've suddenly disappeared mid conversation! Next time it happens i'll run downstairs and look. When a blip does occur all wifi devices are affected. For instance, my Teams conversation will drop and i'll look at my phone and see it is running on 4g. It's like the wifi networks just disappear.
I've just remembered that the speed of the wifi connection sometimes reduces hugely for no apparent reason (although this hasn't happened for a few months). Despite excellent signal strength a device (i.e. my PC) the connection will drop to ~5kbps. The router admin screen shows the cable connection is stable and, again, ethernet isn't affected. After restarting the router everything is back to normal.
I don't know if this suggests the router is faulty or if this is the general wifi unreliability on the hub 3 that people mention quite a lot.
Thanks,
Dan
on 26-11-2022 16:41
on 26-11-2022 16:49
Hi,
I've already split the SSIDs of the 2.4 and 5ghz bands...it's something I usually do anyway. And i've switched off the channel optimisation...again, I don't think i've ever had an ISP supplied router where that didn't cause problems!
I am on a Volt pack and, funnily enough, recently renewed so got a mesh pod for free. I'm waiting for it to be delivered. Must admit, I wasn't too worried about signal strength or coverage...I was just interested to try it out.
I beginning to think investing in my own wifi router is probably the way to go. As you said, it'll be mine forever and then i'm not so reliant on the patchy kit that ISPs send out. Maybe a hub 5 would sort this issue but might well introduce other oddities.
Thanks,
Dan
on 28-11-2022 19:59
Many apologies for the issues faced z80dan,
Welcome back to the community.
From checking our service I can see that you have an appointment booked in.
Do let us know if the issues persist after that.
Take care,
on 28-11-2022 21:34
Hi Kain,
The appointment was about something else (reburying the cable on our drive - which has been booked in to be sorted). Strangely the 2.4ghz band completely disappeared earlier (with the router admin screen just returning a generic "168.0.0.1 experienced a problem" error when i tried to change the settings on it). I've reset the router and the band is back...not sure if this is a sign of hardware failure?
The mesh pod arrived today and has been set up. I'll monitor things for now and get back to you if the wifi outages persist.
Thanks,
Dan
on 01-12-2022 11:11
Hi z80dan, thanks for getting back to us.
Please do keep us updated with how your intermittent WiFi connection issue is going? How have things been since you posted? Have things improved? Do you need us to take a look from our side?
Regards
Lee_R
on 01-12-2022 22:27
Hi,
I think it's too early to tell. It's been about 5 days since the hard reset on the router and the problem occurs about once per month (sometimes more often).
Is it a big hassle to be sent a replacement router? Or does the current one need to be verified as being faulty?
Thanks,
Dan
on 04-12-2022 15:14
Hi Dan,
Thanks for coming back to us on this one.
In order to have a replacement router, we would need to verify the one you have as faulty.
For now then it will be a case of continuing to monitor things and update us when you can.
Many thanks,