Virgin Media Community

[haggerma]

Having issue with loss off wifi and Ethernet connection; these are my logs.

Time	Priority	Description
21:53.0	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06:06.0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
46:17.0	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14:58.0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27:14.0	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08:15.0	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08:15.0	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
56:54.0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01:27.0	Error	Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02:17.0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
32:28.0	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05:40.0	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05:40.0	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
41:06.0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
36:47.0	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
52:37.0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13:08.0	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
45:19.0	Error	DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
45:19.0	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
53:30.0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	307000000	-0.2	38	256 qam	22
2	323000000	-0.2	38	256 qam	24
3	315000000	0	38	256 qam	23
4	299000000	0	38	256 qam	21
5	291000000	-0.2	38	256 qam	20
6	283000000	-0.5	38	256 qam	19
7	275000000	-1	38	256 qam	18
8	267000000	-0.9	38	256 qam	17
9	259000000	-0.5	38	256 qam	16
10	251000000	-0.5	38	256 qam	15
11	243000000	-0.4	38	256 qam	14
12	235000000	-0.2	38	256 qam	13
13	227000000	0.2	38	256 qam	12
14	219000000	0.2	38	256 qam	11
15	211000000	0.5	38	256 qam	10
16	203000000	0.7	38	256 qam	9
17	195000000	1	38	256 qam	8
18	187000000	1.2	38	256 qam	7
19	179000000	1.4	38	256 qam	6
20	171000000	1.5	38	256 qam	5
21	163000000	1.9	38	256 qam	4
22	155000000	2	38	256 qam	3
23	147000000	2.2	38	256 qam	2
24	139000000	2.4	38	256 qam	1
Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.9	396	0
2	Locked	38.9	584	0
3	Locked	38.9	431	0
4	Locked	38.6	309	0
5	Locked	38.9	262	0
6	Locked	38.9	213	0
7	Locked	38.6	210	0
8	Locked	38.9	141	0
9	Locked	38.9	144	0
10	Locked	38.9	125	0
11	Locked	38.6	102	0
12	Locked	38.6	81	0
13	Locked	38.9	58	0
14	Locked	38.9	43	0
15	Locked	38.6	51	0
16	Locked	38.6	42	0
17	Locked	38.6	33	0
18	Locked	38.6	22	0
19	Locked	38.6	25	0
20	Locked	38.9	14	0
21	Locked	38.6	13	0
22	Locked	38.6	23	0
23	Locked	38.9	26	0
24	Locked	38.9	22	0

Upstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	39400000	41.3	5120	64 qam	2
2	25800000	39.3	5120	64 qam	4
3	32600000	41.3	5120	64 qam	3
4	46200000	41.3	5120	64 qam	1

assume its an engineer thats needed?

[Tudor]

Those stats are all within spec. You need to phone customer services to see if there is an area problem affecting your connection. 

[Hetty_R]

Hi haggerma, 

Welcome to our community forums! 

I am really sorry you've been having problems with your broadband. Is there anything listed on our page here, virg.in/service? You can also use that link to sign into your account and run tests on your equipment. 

If you're still experiencing problems after doing the above, please let us know and we will be happy to look into this for you. 

Thanks, 

[haggerma]

Hi, there is nothing on those pages showing an issue and the online tests come back fine. 

[Emma_C]

Thanks for checking that. 

We can have a closer look at your account, we'll pop you a personal message now.