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haggerma
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Hub 3 dropping out t3 response issues

Having issue with loss off wifi and Ethernet connection; these are my logs.

TimePriorityDescription
21:53.0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06:06.0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
46:17.0ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14:58.0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27:14.0ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08:15.0ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08:15.0noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
56:54.0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01:27.0ErrorMissing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02:17.0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
32:28.0ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05:40.0ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05:40.0noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
41:06.0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
36:47.0ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
52:37.0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13:08.0ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
45:19.0ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
45:19.0noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
53:30.0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
1307000000-0.238256 qam22
2323000000-0.238256 qam24
3315000000038256 qam23
4299000000038256 qam21
5291000000-0.238256 qam20
6283000000-0.538256 qam19
7275000000-138256 qam18
8267000000-0.938256 qam17
9259000000-0.538256 qam16
10251000000-0.538256 qam15
11243000000-0.438256 qam14
12235000000-0.238256 qam13
132270000000.238256 qam12
142190000000.238256 qam11
152110000000.538256 qam10
162030000000.738256 qam9
17195000000138256 qam8
181870000001.238256 qam7
191790000001.438256 qam6
201710000001.538256 qam5
211630000001.938256 qam4
22155000000238256 qam3
231470000002.238256 qam2
241390000002.438256 qam1
      
      
Downstream bonded channels     
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors 
1Locked38.93960 
2Locked38.95840 
3Locked38.94310 
4Locked38.63090 
5Locked38.92620 
6Locked38.92130 
7Locked38.62100 
8Locked38.91410 
9Locked38.91440 
10Locked38.91250 
11Locked38.61020 
12Locked38.6810 
13Locked38.9580 
14Locked38.9430 
15Locked38.6510 
16Locked38.6420 
17Locked38.6330 
18Locked38.6220 
19Locked38.6250 
20Locked38.9140 
21Locked38.6130 
22Locked38.6230 
23Locked38.9260 
24Locked38.9220 

 

Upstream bonded channels   
ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
13940000041.3512064 qam2
22580000039.3512064 qam4
33260000041.3512064 qam3
44620000041.3512064 qam1

 

 

assume its an engineer thats needed?

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Tudor
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Re: Hub 3 dropping out t3 response issues

Those stats are all within spec. You need to phone customer services to see if there is an area problem affecting your connection. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Re: Hub 3 dropping out t3 response issues

Hi haggerma, 

 

Welcome to our community forums! 

 

I am really sorry you've been having problems with your broadband. Is there anything listed on our page here, virg.in/service? You can also use that link to sign into your account and run tests on your equipment. 

 

If you're still experiencing problems after doing the above, please let us know and we will be happy to look into this for you. 

 

Thanks, 

 

Hetty_R
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haggerma
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Re: Hub 3 dropping out t3 response issues

Hi, there is nothing on those pages showing an issue and the online tests come back fine. 

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Re: Hub 3 dropping out t3 response issues

Thanks for checking that. 

We can have a closer look at your account, we'll pop you a personal message now. 

 

Emma_C - Forum Team
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