on 18-05-2022 06:55
I made a post on here some months ago about an issue I was having -
Not too long after the post the issue seemed to sort itself, however it has returned. One strange thing I have noticed is that the dropouts seem to be occurring when a plane flies overhead which leads me to believe there is some kind of interference.
i still have the same bqm set up from the first time I was having these issues
I will leave the network data in the next few replies
on 18-05-2022 07:06
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 2.2 | 40 | 256 qam | 1 |
2 | 147000000 | 2.4 | 38 | 256 qam | 2 |
3 | 155000000 | 2.5 | 40 | 256 qam | 3 |
4 | 163000000 | 2.7 | 40 | 256 qam | 4 |
5 | 171000000 | 2.4 | 40 | 256 qam | 5 |
6 | 179000000 | 2 | 40 | 256 qam | 6 |
7 | 187000000 | 1.2 | 38 | 256 qam | 7 |
8 | 195000000 | 0 | 38 | 256 qam | 8 |
9 | 203000000 | -0.4 | 38 | 256 qam | 9 |
10 | 211000000 | -1 | 38 | 256 qam | 10 |
11 | 219000000 | -0.7 | 38 | 256 qam | 11 |
12 | 227000000 | -1.2 | 37 | 256 qam | 12 |
13 | 235000000 | -1.4 | 38 | 256 qam | 13 |
14 | 243000000 | -2.2 | 38 | 256 qam | 14 |
15 | 251000000 | -3 | 38 | 256 qam | 15 |
16 | 259000000 | -3.5 | 38 | 256 qam | 16 |
17 | 267000000 | -3.5 | 38 | 256 qam | 17 |
18 | 275000000 | -2.7 | 38 | 256 qam | 18 |
19 | 283000000 | -1.5 | 38 | 256 qam | 19 |
20 | 291000000 | -0.7 | 38 | 256 qam | 20 |
21 | 299000000 | 0 | 38 | 256 qam | 21 |
22 | 307000000 | 0.7 | 40 | 256 qam | 22 |
23 | 315000000 | 1 | 40 | 256 qam | 23 |
24 | 323000000 | 1 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 6 | 0 |
2 | Locked | 38.9 | 6 | 0 |
3 | Locked | 40.3 | 5 | 0 |
4 | Locked | 40.9 | 4 | 0 |
5 | Locked | 40.3 | 4 | 0 |
6 | Locked | 40.3 | 5 | 0 |
7 | Locked | 38.9 | 19 | 0 |
8 | Locked | 38.9 | 5 | 0 |
9 | Locked | 38.9 | 4 | 0 |
10 | Locked | 38.9 | 18 | 0 |
11 | Locked | 38.6 | 38 | 0 |
12 | Locked | 37.6 | 18 | 0 |
13 | Locked | 38.9 | 19 | 0 |
14 | Locked | 38.9 | 20 | 0 |
15 | Locked | 38.9 | 61 | 0 |
16 | Locked | 38.6 | 62 | 0 |
17 | Locked | 38.6 | 2 | 0 |
18 | Locked | 38.9 | 7 | 0 |
19 | Locked | 38.9 | 39 | 0 |
20 | Locked | 38.9 | 4 | 0 |
21 | Locked | 38.6 | 9 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 40.3 | 6 | 0 |
24 | Locked | 40.3 | 4 | 0 |
on 18-05-2022 07:08
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 48.5 | 5120 | 64 qam | 3 |
2 | 39400000 | 47.8 | 5120 | 64 qam | 4 |
3 | 53700000 | 49.8 | 5120 | 64 qam | 2 |
4 | 32600000 | 47.3 | 5120 | 64 qam | 5 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 18-05-2022 07:09
Time Priority Description
18/05/2022 05:57:41 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/05/2022 01:13:21 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/05/2022 00:33:55 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2022 16:39:0 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2022 16:28:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2022 14:03:57 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2022 13:40:45 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2022 13:07:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2022 12:50:44 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2022 11:26:17 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2022 09:39:25 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2022 06:06:16 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2022 03:58:39 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2022 01:44:5 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/05/2022 00:44:20 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2022 21:09:57 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2022 21:01:17 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2022 15:06:8 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2022 14:58:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/05/2022 13:02:30 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 18-05-2022 15:15
19-05-2022 04:42 - edited 19-05-2022 04:47
The hub is in router mode and the only devices connected by Ethernet cable is a Xbox and TiVo box
In the 24 hours since I have reset the hub you can see a significant amount of post rs errors appearing in channel 1
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 3383 | 35239 |
2 | Locked | 40.3 | 2758 | 383 |
3 | Locked | 40.3 | 1553 | 306 |
4 | Locked | 40.3 | 1912 | 227 |
5 | Locked | 40.3 | 1548 | 288 |
6 | Locked | 40.3 | 690 | 428 |
7 | Locked | 38.9 | 1377 | 280 |
8 | Locked | 38.9 | 1810 | 293 |
9 | Locked | 38.9 | 1184 | 270 |
10 | Locked | 38.9 | 1586 | 217 |
11 | Locked | 37.6 | 1774 | 236 |
12 | Locked | 37.6 | 1330 | 232 |
13 | Locked | 38.9 | 3182 | 823 |
14 | Locked | 38.9 | 3072 | 801 |
15 | Locked | 38.9 | 1617 | 94 |
16 | Locked | 38.6 | 1046 | 20 |
17 | Locked | 38.9 | 1385 | 33 |
18 | Locked | 38.9 | 999 | 17 |
19 | Locked | 38.9 | 184 | 29 |
20 | Locked | 40.3 | 112 | 0 |
21 | Locked | 38.9 | 107 | 0 |
22 | Locked | 40.3 | 64 | 0 |
23 | Locked | 40.3 | 48 | 0 |
24 | Locked | 40.3 | 62 | 0 |
on 20-05-2022 14:39
on 20-05-2022 15:03
Hi Mark_W1,
Thanks for posting, and sorry you're still experiencing some issues with the service.
Looking at things from our side it does look like a few of the hubs levels are out of specification, so I can arrange a technician for you I'll need to confirm a few details first.
I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
on 03-06-2022 22:33
I had a tech out who replaced the hub and installed a new cable, however the dropouts seem to still be happening. I think he mentioned that the issue was likely on the outside of the house if it wasn’t fixed.
BQM on new hub - https://www.thinkbroadband.com/broadband/monitoring/quality/share/b037951e956ab5d6c7a65aac8a91bbd313...
on 06-06-2022 09:44
Hey Mark_W1, thank you for reaching back with an update. I am sorry to hear this issues is still happening.
What I am going to do is send you a PM so I can investigate this issues for you.
Please can you look out for the purple envelope as I am going to send you a PM. Thanks
Matt - Forum Team
New around here?