Hub 3 constant red light

[kedavi]

Hi - my long serving Hub 3 has started showing a constant red light in the last couple of days.  It is not running hot at all and it has always been positioned in the open in a cool room.  Wifi coverage around the house doesn't seem as good now as it was previously with devices struggling to get a decent connection upstairs.  I have restarted it several times without any change.  Would a factory reset help or is the device starting to fail?  Thanks.

[Andrew-G · Accepted solution]

VM will require you to do a reset before the next step which is usually a technician visit to replace it (forum staff here can book that if needed).  The reset sometimes works, but judged on reports here, more often than not it won't help. 

[kedavi]

Thanks for that.  

[kedavi]

I've done a reset but with no change - the red light of doom is still present.  How do I flag this up to VM or to the forum folks to get things moving along?  VM appears to deliberately make it very difficult to actually speak to a person about these issues and the online help pages do not contain an option that fits these particular circumstances, ie the Hub 3 is still operational but with a fault light and diminished performance.  Thanks.

[Alex_RM]

Hi kedavi,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've experienced an issue with the hub light.

So I can arrange an engineer for this I'll need a few details from you, I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm