Hub 3 constant red light

[thelongfamily]

My hub 3 light is constantly red.  I have reset several times and gone through the help topics but nothing stops it.  It is in an airy position and upright and not feeling hot - just warm.  I’m having trouble finding a form to contact Virgin about this and just for a robot on whatsapp.  Is this dangerous? Is it a sign of over heating? Not sure what else to do.

[Steve1701]

Hi @thelongfamily 

Have you tried a pin hole reset ?

If so and you are still getting the solid red light it looks like you will need a replacement for the faulty one.

Hopefully one of our VIP's or Forum Team will be able to tell you more, but if you haven't already, it caan't hurt to try the pin hole reset.

🤞

[thelongfamily]

Thanks - yes tried the pin hole reset a couple of times but no difference.  I think I need a new hub..

[Zak_M]

Good morning @thelongfamily, 

Welcome to the forums & thank you for taking the time to post. 

I am sorry to hear that you are having some issues with your hub. 

I have been able to run some diagnostics from here & I can see that there are some power level issues, we need to get an engineer out to come and take a look over things. 

I am going to pop you over a PM so that I can arrange this, you can find this in the purple envelope on the top right of the screen. 

Kind regards,

Zak_M

[Zak_M]

Thank you for providing me that information via PM. 

I have arranged the engineer appointment for the time, date & to make any further amendments please visit your My Virgin Media account.

Kind regards,

Zak_M

[thelongfamily]

Hi Zak

Thank you very much.  I can’t see any appointments under Appointments and Orders though?

[thelongfamily]

Hi 

I’ve had a text confirming the appointment.  This is the only morning I can’t do but can’t see anywhere in my account to change it.  Can you change the date? 

[Zach_R]

Hi @thelongfamily,

There are details here explaining how you can reschedule the appointment when you wish via your My Virgin Media online account.

If you're still struggling, however, and need further assistance, please respond to my colleague via private message as before and they can assist you further with this.

Thanks,