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Hub 3 constant red light

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Chris_c81
On our wavelength

on ‎03-01-2022 19:23

I've had this problem for months now. The hub is not hot but obviously something is not right given the red LED. I've tried a reset several times to no avail. Any suggestions please?

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gary_dexter
Alessandro Volta
In response to Chris_c81

on ‎03-01-2022 19:39

Yes. In modem mode you have a red light instead of a white/yellow-ish one.


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gary_dexter
Alessandro Volta

on ‎03-01-2022 19:29

Are you running in modem mode?


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Chris_c81
On our wavelength
In response to gary_dexter

on ‎03-01-2022 19:31

Yes. This normal for modem mode?

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gary_dexter
Alessandro Volta
In response to Chris_c81

on ‎03-01-2022 19:39

Yes. In modem mode you have a red light instead of a white/yellow-ish one.


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi

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Chris_c81
On our wavelength
In response to gary_dexter

on ‎03-01-2022 19:40

Well, damn! Did not know that! Thanks.

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gary_dexter
Alessandro Volta
In response to Chris_c81

on ‎03-01-2022 19:41

@Chris_c81 wrote:

Well, damn! Did not know that! Thanks.

If you’re not certain and want to check if there’s an issue you can always put the hub back to router mode to make sure the light stays white. Then put it back to modem mode again.

A bit of a faff really. 


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If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi

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Chris_c81
On our wavelength
In response to gary_dexter

on ‎03-01-2022 19:42

Yeah, nah I'll leave it then. I just assumed it was a heat problem but it otherwise seems OK. Thanks again.

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Steven_L
Forum Team
Forum Team
In response to gary_dexter

on ‎06-01-2022 13:36

Hey @Chris_c81,

Welcome back to the community and thanks for taking the time to post here on our forums.

I'm glad that you could get the help from @gary_dexter that you needed to resolve your issue.

Please let us know if you have any further issues.

Regards,

Steven_L

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