Hub 3 connection drops and intermittent slow speeds

[Emphiny]

Been up and running with broadband for 2 weeks. It has not worked correctly at all I’m this time. Connected devices lose internet randomly, sometime for seconds and sometimes for minutes. Obviously this plays havoc with vpn connections on devices. Reset the router 3 times, am now wired with Ethernet directly to router and still have the issue, so not related to Wi-Fi. Only have 4 devices in the house. Have started a BQM but need to wait 24 hours. Have posted my up and down streams below.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	659000000	2	38	256 qam	32
2	475000000	2.7	38	256 qam	9
3	483000000	2.7	38	256 qam	10
4	491000000	2.5	38	256 qam	11
5	499000000	2.2	38	256 qam	12
6	507000000	2.2	38	256 qam	13
7	515000000	2.7	38	256 qam	14
8	523000000	3	38	256 qam	15
9	531000000	2.7	38	256 qam	16
10	539000000	2.5	38	256 qam	17
11	547000000	2.4	38	256 qam	18
12	555000000	2.5	38	256 qam	19
13	563000000	2.5	38	256 qam	20
14	571000000	2	38	256 qam	21
15	579000000	1.7	38	256 qam	22
16	587000000	2	38	256 qam	23
17	595000000	2.4	38	256 qam	24
18	603000000	2.5	38	256 qam	25
19	611000000	2.4	38	256 qam	26
20	619000000	2.2	38	256 qam	27
21	627000000	2.2	38	256 qam	28
22	635000000	2.2	38	256 qam	29
23	643000000	2.2	38	256 qam	30
24	651000000	2	38	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	1096	4407
2	Locked	38.9	68	4096
3	Locked	38.9	92	5641
4	Locked	38.6	99	4135
5	Locked	38.9	120	4269
6	Locked	38.9	111	4423
7	Locked	38.6	103	4312
8	Locked	38.6	98	4986
9	Locked	38.9	123	4332
10	Locked	38.6	123	4233
11	Locked	38.9	170	4210
12	Locked	38.6	103	4534
13	Locked	38.9	106	4685
14	Locked	38.9	121	4868
15	Locked	38.9	155	4708
16	Locked	38.6	163	4769
17	Locked	38.9	138	4635
18	Locked	38.9	120	5093
19	Locked	38.9	109	5207
20	Locked	38.6	130	5362
21	Locked	38.6	181	4859
22	Locked	38.9	106	5819
23	Locked	38.9	71	5822
24	Locked	38.6	80	5897

[Emphiny]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60299994	45.3	5120	64 qam	1
2	53700000	45	5120	64 qam	2
3	46199926	43.8	5120	64 qam	3
4	39400000	43	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[Gareth_L]

HI Emphiny

Sorry this has not been the best start for you 

I have had a look at the Hub and can see a slight issue with one of the upstream channels 

This may not be the cause of your issues 

But I would like to arrange an engineers visit if that is okay with you

If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Emphiny]

Hi I haven’t heard anything ? Still getting frequent drop outs

[Hayley_S]

Hello @Emphiny,

I responded to you yesterday at 3:43pm, can you see my response in a private message?

Many thanks,