on 06-10-2021 12:33
install in September and the router wifi drops out multiple times a day. its causing my disabled daughter to self harm.
The help on the main site is literally turn it of and on or hard reset. but that is not help. Its not a signal issue as ive used the 'connect' app and my own network analyzer. Also it throttles down to 72m all the time (speed test on wired connection currently is 88m)
Is there a network support team on here that can access my logs and help before my wife looses it ?
on 06-10-2021 14:02
You should post your router stats here for the learned members to check what the problem is and offer assistance.
(It takes staff a few days to pick up these threads so you will save time posting your stats before they request them)
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return.
Don't login, instead below there click on Check Router Status
From the Router Status” page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
You will probably need to create 2 or 3 posts on this thread to do this, if you get any error ignore and click on post again.
You could also set up a BQM monitor at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away. This is a major aid to determining the issues.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
on 06-10-2021 14:54
on 06-10-2021 16:58
im on a 512m connection (allegedly) below is download
on 06-10-2021 17:03
also speed tests are done wired through the chrome browser default. laptop is a thinkpad i5
I don't have a problem with a wired connection dropping but the Wireless is like every hour. I do have 12 devices connected all the time 4 running IP cams on 2.4ghz but my old BT router handled that fine.
Logs below are Network
on 06-10-2021 17:04
upstream info
on 06-10-2021 17:15
Thanks for your input so far all.
on 06-10-2021 17:19
I only loose wireless connectivity. the hub light is always just the white light at the bottom. when the wifi goes off i still only have the white power light on
on 06-10-2021 17:44
Network log (mac redacted)
Time Priority Description
06/10/2021 14:03:18 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xx:xx:xx:xx:xx:x;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
05/10/2021 01:13:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
03/10/2021 03:27:13 | Warning! | RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
03/10/2021 03:27:9 | critical | No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
03/10/2021 03:27:8 | Warning! | RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
03/10/2021 03:27:8 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
03/10/2021 03:24:39 | Warning! | RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
03/10/2021 03:24:39 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=:xx:xx:xx:xx:xxCM-QOS=1.1;CM-VER=3.0; |
03/10/2021 03:24:38 | Warning! | RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
02/10/2021 23:45:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
02/10/2021 16:03:6 | notice | LAN login Success;CM-MAC=xx:x:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
02/10/2021 16:02:15 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=xx:xx:xx:xx:xx:x;CMTS-MAC=xx:xx:xx:xx:xx:x;CM-QOS=1.1;CM-VER=3.0; |
02/10/2021 15:46:39 | notice | LAN login Success;CM-MAC=xx:xx:x:x:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
01/10/2021 19:19:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:x:xx;CMTS-MAC=xx:xx:xx:x:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
01/10/2021 16:50:46 | notice | LAN login Success;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
30/09/2021 14:44:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
29/09/2021 11:14:48 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
29/09/2021 06:21:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
25/09/2021 21:27:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
25/09/2021 18:21:36 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; |
on 06-10-2021 18:02