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LizzieRobinsone
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Message 11 of 26
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Re: Newish hub 3-WIFI incorrect password?

If I knew what those channels things were I’d say yes. 

And can confirm I have compressed that reset button for at least 60 seconds to no avail. 

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Ahudson10
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Message 12 of 26
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Helpful Answer

Re: Newish hub 3-WIFI incorrect password?

I was also having this problem with my Hub 3.

Doing a factory reset does seem to help. However, make sure to leave the box alone after holding down the reset button for 30 seconds. DO NOT turn it off for 60 seconds like the support recommends.

Not sure if the reset actually fixed it, or if tech support pushed a firmware fix (this is my guess as to the problem since this happened to a number of people around the same time) but still worth a shot!

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Jenni83
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Message 13 of 26
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Re: Newish hub 3-WIFI incorrect password?

Hi 

I have just tried this and it has worked for now - thank you!

Jen 

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Merm07
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Message 14 of 26
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Re: Newish hub 3-WIFI incorrect password?

just done reset without switching off, this has worked. Thanks!

Monika

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Janeyg117
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Message 15 of 26
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Re: Newish hub 3-WIFI incorrect password?

Thank you so much - worked for me too!! 

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Shannen
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Message 16 of 26
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Re: Newish hub 3-WIFI incorrect password?

What’s the best way to fix this mine has been the same all day!! 

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jbrennand
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Message 17 of 26
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Re: Newish hub 3-WIFI incorrect password?


@Shannen wrote:

What’s the best way to fix this mine has been the same all day!! 


Read message 12


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Rapter
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Message 18 of 26
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Re: Newish hub 3-WIFI incorrect password?

I changed my package with VM yesterday but don't know if its coincidence that my hub doesn't seem to have the same name or password. If I carry out a reset will I loose everything? I have loads of devices all looking for the hub. I've switched off/on and I see a VM hub and my phone seems to pick it up but nothing else... Does this nkrmally happen and can I reset and go back to how it is and why has this happened... Any ideas? Thanks. 

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jbrennand
Alessandro Volta
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Message 19 of 26
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Re: Newish hub 3-WIFI incorrect password?

You shouldnt lose anything unless you have set things up in there in an advanced "mode".  The settings will go back to factory so you should go into the settings after the reset and disable channel optimisation and rename the networks ssid's.


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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jp297
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Message 20 of 26
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Re: Hub 3 WIFI incorrect password?

I have had the same problem since yesterday. Wired connections work fine but wireless doesn't. I'm guessing an update sent by Virgin has messed this up. Tried a factory reset via the browser and via the pin at the back but didn't work.

Hope this gets fixed quickly, Hyperoptic has just been installed in my block!

JP

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