No. They are trying to sell you an upgrade.
But VM are having Hub supply issues and are making sure that only those with genuine needs get it. So you will need to call it in and see what they say.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.