on 25-02-2023 01:29
Hi there,
I've just switched from BT to Virgin and my CCTV is now offline.
I've got a Hub 3 which is connected to a TP-Link AV1200 3-Port Gigabit Passthrough Powerline via ethernet.
My Hik-Vision DVR is connected by ethernet to another TP Link which is paired with the first. Both TP-Links are in the same room.
I access the DVR via the Hik Connect app on my iPhone but since switching over to Virgin, all my cameras are showing as offline irrespective of whether I am on Wi Fi or 4G.
Please help!
Answered! Go to Answer
25-02-2023 08:54 - edited 25-02-2023 08:56
Assuming ...
1) the Cameras & DVR use DHCP to gain an IP address
2) that they have all been restarted so as to have a IP address allocated from the Hub 3 ( i.e. they are not still on the BT Hub's IPs )
Login to the Hub 3's menus and look at the "Connected devices" - can you see the Cameras & the DVR on the list ?
on 25-02-2023 02:18
on 25-02-2023 08:43
So you’re saying that the virgin hub 3 is inferior to the BT smart hub?
everything worked fine until I switched to Virgin…
25-02-2023 08:54 - edited 25-02-2023 08:56
Assuming ...
1) the Cameras & DVR use DHCP to gain an IP address
2) that they have all been restarted so as to have a IP address allocated from the Hub 3 ( i.e. they are not still on the BT Hub's IPs )
Login to the Hub 3's menus and look at the "Connected devices" - can you see the Cameras & the DVR on the list ?
on 25-02-2023 09:18
on 25-02-2023 09:52
Thank you so much! I powercycled the CCTV and it's working again!
on 25-02-2023 14:52
@puihang wrote:So you’re saying that the virgin hub 3 is inferior to the BT smart hub?
Yes due to cost cutting and not much testing.