Hub 3 - Red light constantly on

[mrobbo18]

Hello,

My hub 3 has a constant red light on it for a while now. I have tried resetting and the pinhole reset described in this post.

https://community.virginmedia.com/t5/Networking-and-WiFi/red-light-on-virgin-media-hub/td-p/5074544

WiFi performance seems to be deteriorating throughout the house.

Obviously concerned that this is something more sinister like overheating.

Would be great to hear from the VM Foum Team about possible actions to resolve.

Thanks

Mark

[Matthew_ML]

Hey mrobbo18, thank you for reaching out and a warm welcome to the community I am sorry to see you are having some issues with a red light.

I am going to send you a PM however in the meantime can you please try these steps;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

Please look out for the purple envelope. Thanks 

[Paul_DN]

Hi mrobbo18,

Thanks for coming back to me via private message to confirm your information. 
I have booked you in for the next available appointment. To view this please sign in to your Online Account, once you log in scroll down to Orders & appointments then click on View your orders. 
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 
Lets us know how the appointment goes.
Regards
Paul.