Hub 3 Red Light

[JoanHinsley]

My hub 3 has a red static light I have rang virgin and they said there is nothing wrong and to just ignore it, but if there was nothing wrong there wouldn't be a red light on would it ?

I have tried the pin reset and moving to a well ventilated space and nothing has worked please help 

[Ashleigh_C · Accepted solution]

Hi there @JoanHinsley 

Thank you so much for your first post to our community forums and welcome to the team. It's great to have you here! 

I'm so sorry to hear that you are facing this issue and thank you so much for trying the pin hole reset for us. 

I think it would be best for us to get an engineer out so that they can take a look into this for you. 

I'll send you a PM now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[Ashleigh_C]

Hello

Thanks so much for your private message and confirming your address, I have now booked you a visit for Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

[Finn-a]

Thanks