Hub 3 Red Light & no Ethernet

[charobham]

Hi I have a Hub 3 in Router mode. Red light persistently showing. Have a Wi-Fi signal but no Ethernet, which is a problem as I rely on Ethernet heavily for work. I have gone through all the fix and troubleshooting procedures recommended by Virgin multiple times and problem persists. Router is not in direct sunlight etc. I want a new router please. Can someone from customer support please get in touch asap? 

[Nathan_B · Accepted solution]

Hi there @charobham 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you are having issues with the Hub having the red light. Just to confirm, the steps you have taken, are they the below?

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on

If so, please let us know and we will assist further if needed.

Regards

Nathan

[charobham]

Hi Nathan, 

thanks for getting back to me so quickly. Yes I’ve taken all these steps. I’ve also done a full reset as well. Hub is out of sunlight, well  ventilated etc. kind regards, Charlie 

[Nathan_B]

Thanks for confirming this has been done 😊

As this is still showing the red light I'll send you a PM to confirm your details so a technician can be arranged.

Regards

Nathan