on 11-05-2023 20:20
Hi I have a Hub 3 in Router mode. Red light persistently showing. Have a Wi-Fi signal but no Ethernet, which is a problem as I rely on Ethernet heavily for work. I have gone through all the fix and troubleshooting procedures recommended by Virgin multiple times and problem persists. Router is not in direct sunlight etc. I want a new router please. Can someone from customer support please get in touch asap?
Answered! Go to Answer
on 11-05-2023 20:51
Hi there @charobham 👋 Welcome back to our forum and thanks for your post 😊
Sorry to see you are having issues with the Hub having the red light. Just to confirm, the steps you have taken, are they the below?
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on
If so, please let us know and we will assist further if needed.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 11-05-2023 20:51
Hi there @charobham 👋 Welcome back to our forum and thanks for your post 😊
Sorry to see you are having issues with the Hub having the red light. Just to confirm, the steps you have taken, are they the below?
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on
If so, please let us know and we will assist further if needed.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 11-05-2023 21:34
Hi Nathan,
thanks for getting back to me so quickly. Yes I’ve taken all these steps. I’ve also done a full reset as well. Hub is out of sunlight, well ventilated etc. kind regards, Charlie
on 12-05-2023 15:26
Thanks for confirming this has been done 😊
As this is still showing the red light I'll send you a PM to confirm your details so a technician can be arranged.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules