Hub 3 Poor Speeds

[Anonymous]

Hi, 

Can anyone see any issues with these stats?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	4.8	38	256 qam	1
2	146750000	4.5	40	256 qam	2
3	154750000	4	38	256 qam	3
4	162750000	3.9	39	256 qam	4
5	170750000	3.5	39	256 qam	5
6	178750000	3.2	39	256 qam	6
7	186750000	3	38	256 qam	7
8	194750000	2.5	38	256 qam	8
9	202750000	2.2	38	256 qam	9
10	210750000	1.7	38	256 qam	10
11	218750000	1.4	38	256 qam	11
12	226750000	1.2	38	256 qam	12
13	234750000	1.2	38	256 qam	13
14	242750000	0.9	38	256 qam	14
15	250750000	0.9	38	256 qam	15
16	258750000	1.2	38	256 qam	16
17	266750000	2.7	38	256 qam	17
18	274750000	3	40	256 qam	18
19	282750000	3.2	40	256 qam	19
20	290750000	3.2	40	256 qam	20
21	298750000	3.2	38	256 qam	21
22	306750000	3.4	40	256 qam	22
23	314750000	3.4	40	256 qam	23
24	322750000	3.2	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	91	0
2	Locked	40.3	76	0
3	Locked	38.9	75	0
4	Locked	40.3	56	0
5	Locked	40.3	64	0
6	Locked	40.3	66	0
7	Locked	38.9	36	0
8	Locked	38.9	52	0
9	Locked	38.6	75	0
10	Locked	38.9	93	0
11	Locked	38.9	70	0
12	Locked	38.9	83	0
13	Locked	38.6	117	0
14	Locked	38.9	164	0
15	Locked	38.9	162	0
16	Locked	38.6	129	0
17	Locked	38.9	93	0
18	Locked	40.3	70	0
19	Locked	40.9	76	0
20	Locked	40.3	56	0
21	Locked	38.9	84	0
22	Locked	40.3	62	0
23	Locked	40.3	83	0
24	Locked	38.9	106	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53699985	48.5	5120	64 qam	2
2	60300199	48.8	5120	64 qam	1
3	46199635	47.5	5120	64 qam	3
4	39400571	47	5120	32 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	0	0

[risc19]

Yes.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53699985	48.5	5120	64 qam	2
2	60300199	48.8	5120	64 qam	1
3	46199635	47.5	5120	64 qam	3
4	39400571	47	5120	32 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	0	0

Looks like your upstream is struggling.

[Anonymous]

Thanks @risc19

I am having an issue with poor download and upload speeds. They seen to be coasting at around 200 down and 20-30 up. 

Any suggestions?

[risc19 · Accepted solution]

There is little that the customer can do.

• Check the coax cable that goes to the hub is in and tight.
• Perform a factory reset of the HUB (you will loose all settings doing this).
• Check to see if there is a fault in your area.
• Wait here for someone from virgin to have a look.
• Pray to god.

[Anonymous]

Thanks. I will probably do the latter. 

Reliability isn't VM's speciality unfortunately. 

[Paul_DN]

Hi ArcherH,

Thanks for reaching out to us in our community and welcome back, we are sorry to hear you aren't getting your expected speeds, I have been able to locate an account for you with the details we have and see the reason you are having issues, there is a SNR issue in your area (Signal to Noise Ratio) this is generally caused by a faulty or exposed cable causing noise on the network, the current estimate fix time is 03/11/21, apologies for any inconvenience caused.

Regards

Paul.