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Hub 3 Ethernet connection dropping

chrisw991
Joining in

Morning all,

Keep getting an issue where the ethernet connection to my Hub 3.0 is intermittently dropping and then connecting again. It happens a few times and then nothing for a few weeks/months but I've noticed it happening again the last few days.

From what I can see, the lights on the hub don't change when the dropouts happen and the wifi seems to be unaffected in the sense I haven't noticed it drop at the same time as the ethernet connection...

Restarting the hub didn't seem to do anything either.

My data as follows:

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500003.538256 qam9
2138750000238256 qam1
31467500002.238256 qam2
41547500002.438256 qam3
51627500002.540256 qam4
61707500002.938256 qam5
7178750000338256 qam6
81867500003.438256 qam7
91947500003.540256 qam8
102107500003.440256 qam10
112187500003.240256 qam11
122267500003.438256 qam12
13234750000340256 qam13
142427500002.540256 qam14
152507500001.740256 qam15
162587500002.538256 qam16
17266750000340256 qam17
182747500002.238256 qam18
192827500004.338256 qam19
202907500005.640256 qam20
212987500005.640256 qam21
223067500005.640256 qam22
233147500005.540256 qam23
243227500005.640256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9190
2Locked38.6130
3Locked38.940
4Locked38.990
5Locked40.360
6Locked38.660
7Locked38.9160
8Locked38.950
9Locked40.340
10Locked40.360
11Locked40.950
12Locked38.940
13Locked40.340
14Locked40.3130
15Locked40.350
16Locked38.680
17Locked40.3140
18Locked38.920
19Locked38.960
20Locked40.310
21Locked40.360
22Locked40.340
23Locked40.3190
24Locked40.390

 

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000047.5512064 qam4
24620000047.3512064 qam1
33940000046.8512064 qam2
43260000047.3512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

3 REPLIES 3

chrisw991
Joining in

Network log

Network Log

Time Priority Description

13/03/2022 12:46:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2022 20:18:29ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2022 19:55:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/03/2022 10:29:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/03/2022 20:18:29ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2022 14:03:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2022 08:18:28ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/02/2022 13:37:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2022 20:18:28ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2022 12:28:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2022 15:40:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 20:23:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 19:25:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 19:25:55ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2022 23:55:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2022 11:34:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2022 11:55:56ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2022 07:38:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2022 23:55:56ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2022 03:35:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Live graph for broadband monitor

https://www.thinkbroadband.com/broadband/monitoring/quality/share/16956441c771148dd45c5e3bca22aa939ea26f35

Travis_M
Forum Team
Forum Team

Hi @chrisw991

 

Thanks for posting on our community forum!

 

Sorry to hear about your issue, I am going to drop you a private message now to collect some more details.

 

Please keep an eye on your inbox!

 

Regards

Travis_M
Forum Team

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