Hub 3 Ethernet Ports N/W

[Mrke]

Hello,

I think my hub3 has gone pop after the thunder storm we had on Saturday.

WifI is working but all ethernet ports are not.

Can anyone help please?

I've factory reset the router a few times including unplugging all ethernet cables and holding the reset button for over 60 seconds. The hub is not in router mode.

Rang support this morning but they just gathered my info and said wait 24 hrs which is damn annoying as I work from home and would like a replacement router to be sent out today if possible/required.

Anyway

[Mrke]

Engineer visited today, replaced the hub 3 and all now working 🙂

would this fault be eligible for automatic compensation at all, due to the issue and length of time awaiting for rectification?

[Steven_L]

I'm glad to hear that you services are now working @Mrke, thanks for coming back to advise. Unfortunately you wouldn't qualify for automatic compensation as WiFi was still working on your router, so it wasn't a total loss of service as you need to have a total loss of service to be compensated via automatic compensation.

Regards,

Steven_L

[Mrke]

@Steven_L thank you for confirming.