Hub 3 Constantly rebooting

[TumblerHen]

Hi,

Over the past one week my Hub 3 has been constantly rebooting. Specially starts at 4pm everyday. The wifi is intermittently every hour.

I've tried reset the Hub, still no fix. Possibly trying a new hub would help. Can any forum team members help me? I need an technician.

Thanks for the attention.

• TumblerHen

[gary_dexter]

Do wired connections also drop?

[TumblerHen]

Yes, all dropped

[MikeRobbo]

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

[MikeRobbo]

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

[TumblerHen]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	13.5	34	256 qam	25
2	267000000	12.1	34	256 qam	17
3	275000000	12.4	34	256 qam	18
4	283000000	12	34	256 qam	19
5	291000000	12	34	256 qam	20
6	299000000	13	34	256 qam	21
7	307000000	13.6	34	256 qam	22
8	315000000	14	34	256 qam	23
9	323000000	13.6	34	256 qam	24
10	339000000	13.9	33	256 qam	26
11	347000000	14.4	34	256 qam	27
12	355000000	14	33	256 qam	28
13	363000000	13.5	33	256 qam	29
14	371000000	13.5	33	256 qam	30
15	379000000	13.4	33	256 qam	31
16	387000000	13	33	256 qam	32
17	395000000	12.1	33	256 qam	33
18	403000000	11.9	32	256 qam	34
19	411000000	11.5	32	256 qam	35
20	419000000	11.5	32	256 qam	36
21	427000000	12	32	256 qam	37
22	435000000	12	32	256 qam	38
23	443000000	12	32	256 qam	39
24	451000000	12.3	32	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	34.3	64602643	0
2	Locked	34.3	47723186	0
3	Locked	34.9	45947562	0
4	Locked	34.3	48602007	0
5	Locked	34.3	50011772	0
6	Locked	34.3	52108764	0
7	Locked	34.9	52108342	0
8	Locked	34.4	53817256	0
9	Locked	34.3	58888680	0
10	Locked	33.9	70644512	0
11	Locked	34.3	73416794	0
12	Locked	33.9	77400293	1
13	Locked	33.9	83611022	4
14	Locked	33.4	94205858	24
15	Locked	33.3	104793115	282
16	Locked	33	113436895	2075
17	Locked	33	118543841	7394
18	Locked	32.8	122228352	22414
19	Locked	32.5	125582304	73293
20	Locked	32.5	127227340	147564
21	Locked	32.5	127981794	217045
22	Locked	32.5	128762249	348630
23	Locked	32.3	129667746	840160
24	Locked	32.3	129645994	827416

[TumblerHen]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199974	43.8	5120	64 qam	11
2	39400000	42.3	5120	64 qam	12
3	53700021	43.8	5120	64 qam	10
4	60300063	43.8	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[TumblerHen]

Time Priority Description

04/01/2021 09:16:33	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 09:16:19	Error	Service Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 09:01:15	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 09:00:32	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 08:50:36	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 08:39:15	Error	Service Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 08:31:51	Error	Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 08:20:21	Error	DCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2021 08:09:2	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 23:06:47	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 23:06:38	Error	DCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 23:04:9	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 23:04:2	Error	Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:59:57	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:59:28	Error	Service Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:58:53	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:58:39	Error	Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:58:35	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:58:34	Error	Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 22:58:1	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[TumblerHen]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	254k;fg87dsfd;kfoA,.iyewrkldJ

Primary Downstream Service Flow

SFID	16560
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	16559
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[spudeeelad]

I've been having very similar problem, though I'm not sure the HUB has been rebooting because the outages can be as short as 20 seconds.

Sometimes the connection is stable for hours, then sometimes it is so unstable its practically unusable. This started on 28th December 2020 for me.

I've tried factory resetting the HUB and removing and re-attaching all cables to no avail. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2ff6cbcce1a6c8f46f04ceae5065dbc0fb263b28-04-01-2021

Ironically, when I clicked post on this, the internet was down and I had to do it again...