Hub 3 - Constant red light + no connection.

[Ivanskavinsky]

Hi there,
Connection went off around 7pm today.Hub has been showing a constant red light ever since.

I’ve done all the tests recommended in forum searches:

*Unplugged Ethernet cables in all instances.
*Checked and secured all cable points, including at splitter.

Turned off at wall to reset, 5 times.
30 second reset button reset, 3 times.
Used virginmedia online utility to reset hub (20 minute)

I’m getting no joy, can anyone offer any help or advice please?

[Matthew_ML]

Hey Ivanskavinsky, thank you for reaching out and I am sorry to hear this thank you for confirming these steps for me.

I am going to send you a PM so we can look into this, please do look out for it.

You can also try these steps in the meanwhile;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.