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Message 21 of 23
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Re: Hub 3.0

Hi Super_3776,

 

Whilst I appreciate that the hub was activated for you, that really shouldn’t have happened. We’ve fed this back to the agent concerned and we’re going to send you a replacement hub in line with our typical processes, at which point we’ll be deactivating the hub you’ve paid for.

 

As the hub remains the property of Virgin Media the only hub that we can support on an ongoing connection is the one that we send you.

 

I am going to send a PM now so we can start the process of getting the new hub out to you and organising some packaging to send the ones you have now back to us. Please look out for the notification in the top right hand corner of the page.

 

Many thanks, 

Dan_M

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Message 22 of 23
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Re: Hub 3.0

Well it wales false because they did activate it 🤦🏻‍♂️

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Message 23 of 23
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Re: Hub 3.0


@Super_3776 wrote:

Well it wales false because they did activate it 🤦🏻‍♂️


Just because a member of VM staff did something they shouldn't have, doesn't mean that the information you were given was false.

VM would have been within their rights to simply disable the box you bought from Gumtree without warning once the mistake was discovered, however they appear to have taken an option aimed to minimise further disruption to yourself.

I therefore urge you to read @Dan_M 's post and follow through on his PM so that they can get a replacement hub sent to you and that the two hubs you currently have can be returned.

Tim

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