Hub 3.0 settings password not working

[meejahoar]

Hub 3.0 settings password (which is printed on the bottom of the router) isn't working. Does Virgin reset this with a different default password and if so how do I get it? 

[jbrennand]

Try it on a pc/laptop connected to the hub by ethernet cable rather than wifi.

[Emma_E]

Hi slider91,

Welcome to the forums, I am sorry to see you have been having trouble with your connection.

I have taken a look and your downstream power levels are too low and the upstreams are too high. I would like to get an engineer out to take a look at this for you.

I will pop you a Pm to get this arranged. Keep an eye out for the Purple Envelope top right hand corner.

Speak to you soon.

Emma

[DavidBerry96]

Hello, I’m having the same problem, trying to log into my settings for the internet box and it’s saying the passwords wrong on the bottom right of the box HELP!!?

[jbrennand]

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@DavidBerry96 wrote:

Hello, I’m having the same problem, trying to log into my settings for the internet box and it’s saying the passwords wrong on the bottom right of the box HELP!!?

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There are 2 passwords on the base of the hub - have you tried them both?  You can do a pinhole reset as well - make sure the pin is pressed in properly and hold it for at least 30 seconds (some say a minute is needed).  When it reboots it will have the (correct!) password on the base so you should be able to access it

[dell12]

I have the same problem too. 
And yes, I do know there's two different passwords & that I need the all-numeric one to login; and yes, I've done a system reset.

[Jake_Ellis]

I'm having the same issue all of a sudden this morning, as are a number of others (there are multiple posts from today on this forum about this exact issue). It seems Hub 3 has decided to stop accepting passwords for Wifi. Seen several Twitter posts on the same issue. I have reset (factory reset) router more than once with no success. I feel like Virgin have stealth updated something overnight and are desperately trying to undo the damage in the background - still no official response about this issue (I'd also be willing to bet that a bunch more people are affected but don't post on social media or forums or simply haven't noticed yet due to being at work).

[Mariameb]

I’m having the same issue today and have done the external reset but still no luck. Is something down from virgins end? 

[jbrennand]

Try this fix in message 12 - has worked for lots of people this week.

https://community.virginmedia.com/t5/Networking-and-WiFi/Newish-hub-3-WIFI-incorrect-password/td-p/3...

[deans6571]

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@jbrennand wrote:

Try this fix in message 12 - has worked for lots of people this week.

https://community.virginmedia.com/t5/Networking-and-WiFi/Newish-hub-3-WIFI-incorrect-password/td-p/3...

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....sorry but that’s not really a fix though is it. 

Doing a pin hole reset will reset the Hub 3 back to factory settings meaning I will once again have to set up both 24.ghz and 5.0 ghz SSIDS and passwords, from scratch. Why should I have to do this?

The default 8 didgit number SHOULD work (and no, I have NEVER changed this)  

THERE CLEARY IS AN ISSUE WITH VM’S EQUIPMENT IF THE 8 DIGIT NUMBER ON THE BOTTOM OF THE HUB IS NOT WORKING. 

SORT. THIS. OUT. VIRGIN. 

[James_W]

Updates made last night should have resolved this issue for those of you affected.

A simple reboot is all that should now be required.