on 12-04-2018 10:45
Hub 3.0 settings password (which is printed on the bottom of the router) isn't working. Does Virgin reset this with a different default password and if so how do I get it?
12-04-2018 13:17 - edited 12-04-2018 13:18
You are using the correct one?
There are two passwords on the bottom of the Hub3, the WiFi password & the Admin password.
If you are using the correct one have you tried the pinhole reset?
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on 16-04-2018 15:35
Hey meejahoar,
Thanks for getting in touch and Welcome to the Community! 🙂
The settings password is used to log in to your Hub online and is usually a number. If you're trying to connect a device, you'll need to use the WiFi password.
As nodrogd said, if you're using the correct password then a pin hole reset will set the Hub back to default settings and should then let you connect.
If you need any further help, let us know.
Take care
Rebecca
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on 21-04-2018 14:27
on 25-04-2018 12:12
Hi tonewheelkev,
To perform an external reset of your Hub:
Once you've done that the Hub should revert back to the default Settings Password.
This should work for you so please keep us updated 🙂
on 14-06-2018 17:36
I did an external reset but still can't get the configuration to work.
on 20-06-2018 19:25
Hello xiano93,
Thanks for letting us know and sorry you're still struggling with this.
I'll get in touch with you via PM (purple envelope, top right) so we can arrange for a replacement to be delivered.
Speak soon,
Take care.
on 07-08-2018 16:40
Hi All, I am having the same issue I have tried the settings password number on the bottom of the hub and have tried it after doing the pin hole reset and it is still stating that the password is incorrect. Is there anything else I can try please? Thanks Simon
on 16-08-2018 12:11
Im having the same problem as well.
on 19-08-2018 02:43
Im having the same problem also.