Hub 3.0 red light on permanently

[Mrdil96]

Hi, I’ve switched the device off and on like advised but the red light stays on constantly. Any help would be appreciated. Thank you 

[Knin3]

That just means your on modem rather than router? Go into the website settings and set it as router rather than modem. Sorry if this is incorrect

[Mrdil96]

I’m on router mode on the settings 

[Arissa_H]

Hi Mrdil96.

Sorry for the delay in responding. Welcoming you again to the forums. Thank you for posting.

Sorry to see your hub was not working. I can see on our systems you have got an engineer visit.

Please click this link to change the date or time of the appointment if needed.

Let us know how you get on. 

Thank you.