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Racja14
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Hub 3.0 not working

Hi all I unplugged my router as I got a new tv stand & now it’s not working. I’ve checked all of the cables, rebooted numerous time & reset the hub - still no luck.

I rang the virgin helpline, they ran some tests & had me reset it again but it’s still not working. The ‘two arrow’ light is mainly flashing green but also goes red now & then. The base light is mainly green but occasionally goes white. My phone says it’s connected to WiFi intermittently but It’s very slow, the tv says the connection is unstable.

Any help or advice would be gratefully appreciated! Thanks.

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Re: Hub 3.0 not working

Hi Racja14,

 

Thanks for posting and welcome to the community.

 

My apologies for the broadband issues; I understand the importance of staying connected. Have you managed to get this resolved since posting? If not, please let me know so I can assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Racja14
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Re: Hub 3.0 not working

Yes it’s resolved thank you!

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Re: Hub 3.0 not working

Great to hear 🙂

 

Is there anything further I can assist with?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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