Menu
Reply
Adidwell
  • 2
  • 0
  • 0
Joining in
186 Views
Message 1 of 4
Flag for a moderator

Hub 3.0 not working in modem mode

Hi all, help required. 

my hub 3.0 has been working in modem mode for well over 2 years. Maybe even longer. This morning it decided it wouldn’t.

WiFi signal from my Asus AC3200 is strong. No internet access. Virgin hub looks ready. Rebooted hub and router. no joy. 
new cable between hub and router. No joy. 
connected laptop to modem with brand new Ethernet cable. Tried to connect to 192.168.100.1 and no joy. 
The hub looks to have failed in modem mode. I called 150 and they changed the setting back to router mode so I can get the wife online working from home. 
I have called 150 four times now. Each of them unsuccessful and extremely frustrating.

 

Tags (1)
0 Kudos
Reply
-tony-
  • 18.97K
  • 1.44K
  • 3.64K
Alessandro Volta
181 Views
Message 2 of 4
Flag for a moderator

Re: Hub 3.0 not working in modem mode

if it works in router mode there is no logical reason it will not work in modem mode - try a full reset and then go back to modem mode and see if that sorts it - if not then logic is out of the window and you need a tech to have a look or staff here to arrange a new hub

____________________

Tony.
Adidwell
  • 2
  • 0
  • 0
Joining in
174 Views
Message 3 of 4
Flag for a moderator

Re: Hub 3.0 not working in modem mode

Apologies Tony. Forgot to mention that full reset has been performed. Will try another one when the wife finishes work. 

it stumps me why it was working for years before this morning….. now cannot even connect directly. 

0 Kudos
Reply
Tudor
  • 11.53K
  • 891
  • 2.28K
Very Insightful Person
Very Insightful Person
154 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: Hub 3.0 not working in modem mode

There is a slim possibility that your WAN IP address has changed. So try setting it up from scratch by following this:

How to put a VM hub into modem mode:

 

1) Access your hub on 192.168.0.1, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta. Best done from a wired connection.

2) Turn off the hub and disconnect any Ethernet cables

3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP

4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money

5) Turn on the VM hub.

6) You should now be able to access the internet and the hub will now be on 192.168.100.1

Note: this only needs doing once for each new router or VM changes your WAN IP address.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2