I replied to the message yesterday and I'm still awaiting a reply.
You did indeed send a message and I replied to it but that's as far as it went. No reply to what I was asked for.
It's now two weeks my internet has been faulty and I'm paying for the 100mb service. I also discovered that I should have been upgraded to the V6 box but have never been asked.
Really considering cancelling my contract after over 15 years.