Hub 3.0 keeps dropping Teams and vpn connection

[billyhl]

Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3.0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience with "broadband problems".

On teams and VM connection callers take 10-15 seconds to be able to hear me but I can hear them straight away and I keep getting "Poor Network Quality" coming up all the time (LAN connection NOT Wi-Fi), I have no such problems on the "Backup Broadband" as I like to call it but it is actually my GOTO broadband at the moment

I have opened complaints with VM and keep getting Fobbed off with dates this will be fixed and TBH I am thinking of dumping VM all together, I shouldn't have to endure Months of poor service and have to turn to VM forums for "Assistance", also I am paying a high price for this lack of service and No "Compensation", I have been told by a couple of people that my area is over subscribed and this is what is causing the issues.

I noticed that some people had asked for the hub downstream logs so I have attached this if it helps anyone to try and figure out what is happening to my connection.

Router status

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	235000000	1.9	37	256 qam	13
2	139000000	3.4	37	256 qam	1
3	147000000	3	37	256 qam	2
4	155000000	2.9	37	256 qam	3
5	163000000	3.2	37	256 qam	4
6	171000000	3.7	38	256 qam	5
7	179000000	2.9	37	256 qam	6
8	187000000	2.5	37	256 qam	7
9	195000000	2.4	37	256 qam	8
10	203000000	2.2	37	256 qam	9
11	211000000	2.7	37	256 qam	10
12	219000000	2.2	37	256 qam	11
13	227000000	1.5	37	256 qam	12
14	243000000	1.5	37	256 qam	14
15	251000000	2.2	37	256 qam	15
16	259000000	1	37	256 qam	16
17	267000000	2	37	256 qam	17
18	275000000	2.2	37	256 qam	18
19	283000000	2.5	37	256 qam	19
20	291000000	1.9	37	256 qam	20
21	299000000	1.5	37	256 qam	21
22	307000000	1.7	37	256 qam	22
23	315000000	2.2	37	256 qam	23
24	323000000	1	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	27605	9687
2	Locked	37.3	283481	81041
3	Locked	37.6	754874	1319638
4	Locked	37.6	400922	18731
5	Locked	37.3	16225609	46448
6	Locked	38.6	10480126	128348
7	Locked	37.6	3052313	20169
8	Locked	37.6	233842	17119
9	Locked	37.6	380479	15326
10	Locked	37.6	78935	12527
11	Locked	37.6	43540	12311
12	Locked	37.6	109084000	22942025
13	Locked	37.3	45499	16125
14	Locked	37.3	35476	16184
15	Locked	37.6	39462	14291
16	Locked	37.6	32373	13845
17	Locked	37.3	24130	13490
18	Locked	37.3	19581	14004
19	Locked	37.6	28141	14197
20	Locked	37.3	45502	16736
21	Locked	37.6	28196	18149
22	Locked	37.6	32009	18428
23	Locked	37.3	40138	19174
24	Locked	37.6	41785	17357

Thanks in advance for anyone taking the time to help or point me in the right direction.

[billyhl]

Wow 2nd Day that the connection looks like it should have for all the time that I have been paying for it

I will post if I can up until the 15th but it is being disconnected on the 16th.

Had VM got their finger out and fixed this problem Months ago some people might not have left.

[billyhl]

Yep definitely looks all sorted in this area now.

May get tomorrows in before it goes off on the 16th.

[billyhl]

Obviously looks like a couple of small problems last night but overall a much better Service

Last update as the service will be ceasing from today at some point

Thanks for those hat tried to help and point me in the right direction.

[Akua_A]

Sorry to hear the issue was ongoing @billyhl 

This is certainly not the level of service we look to provide. I have checked on the account and there are no local faults. How has your service been since posting?

Thanks,

[Sephiroth]

He's left VM.

[jem101]

---

@Sephiroth wrote:
He's left VM.

---

Yeah, it's almost as if they don't even skim read the thread through to get an idea of the context before wading in with a pointless response just to keep their, probably mandated, post count up, no?

But no, can't be that, surely!