I have had an engineer visit and had the coax cable replaced from the box on the interior wall to the Hub 3.0 yesterday. The engineer suggested that we replace any old ethernet cables, and I have replaced one long cable that had got twisted. There are no attenuators as the phone line has a separate entrance to the house. No TV package.
This morning the Network logs were full of critical errors, but I got online with Hub 3.0 in router mode. I did the 200 ping test, and during the test there was a general failure that resolved by the Hub reconnecting and only 5% loss. I want to run the Hub 3 in modem mode, but it seems to "work" and reconnect better in router mode. Or is my observation irrelevant?
Your hub is losing network lock but failing to properly establish it again. Check that all cable connections are tight and call 08005610061 to find out if there is a fault. If you find no problem then call VM to get a technician sent round.
The third engineer in a week called today. He took out a noise meter and saw high levels of noise on the line and isolated it to the cabinet . He saw an obvious fault as the wiring in the box is very old and the connection was rusty.
The connector is now replaced and if I get further drop outs they will replace the cable.