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Hub 3.0 dead after thunderstorm

vpabi
On our wavelength

on ‎19-05-2022 08:27

Hi

We had a huge thunderstorm this night and woke up to find my Hub 3.0 with no signs of life. Already replaced the fuse but doesn't help at all. The hub is plugged into an extension lead and it's the only device that doesn't power up while others work without any issues.

Oddly enough, the 'Check Service Status' page also doesn't work. Anyone else experiencing similar issues in Northamptonshire area?

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎19-05-2022 10:18

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎23-05-2022 08:47

Hi vpabi

 

Thank you for reaching out to us here on the community. 

I am very sorry to hear your Hub has been experiencing power failure following a thunderstorm. I have taken a look from our side and can see you have had a visit from our technical team since your post on here. 

How did this go please? Do you still require assistance? 

Let us know and we will be happy to help.

Thanks 

 

Nat
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