Hub 3.0 channel setup issues

[uhohmono]

Hi

 I am wondering if anyone else is experiencing the same issue as myself. I have disabled channel optimisation aka Smart WIFI, however, the device will stay only for a few seconds on the channels I select and then change on its own. 

 The issue is recent and quite frustrating. It used to work just fine up until few days ago.

any advice?

thank you in advance

[nodrogd · Accepted solution]

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@uhohmono wrote:

I've looked everywhere but I can't seem to find this setting? I've tried the app and the website, but I can only find account settings? Could you guide me a bit more on where to find this? Thank you in advance.

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Login via the website. Go to Account Settings (with the cog icon). Then select “WiFi Hotspots”. This will take you to your profile page. Scroll down to the My Services section & you will see two radio buttons which either opt you in or out of the hotspot network.

[uhohmono]

Thank you so much! All sorted now.

[Zach_R]

Hi @uhohmono,

I'm really sorry to hear of the trouble you had with your Hub 3, but I'm glad to hear that these have now been sorted out and resolved.

Please do reach out to us here if you need any further assistance.

Thanks,