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Hub 3.0 and BT Whole Home WiFi dropouts

Quadsk8dad
Joining in

I have bt hub 3 running 9.1.1912.304 firmware and 3 whole home BT discs running v1.02.12 build02 firmware.  I am getting 1-2 dropouts a day now after being fairly robust up until November/December 2020.  This is infuriating not just as I am working from home, but also with 3 kids trying to do schooling from home as well.  

I have been reading the boards and i am aware that there was supposed to be a rollout of a firmware update to address an issue with the premium discs in December.  Was this selected users only and did it address what seems to be a similar issue with the "regular" whole home discs?

Or is there a "by request" update that might sort this out?

rgds

27 REPLIES 27

The bt discs possess no routing capabilities so they won’t work with the hub in modem mode.


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@Quadsk8dad wrote:
just reading some other posts, that in modem mode, only one ethernet point is live. SInce we had three connected at one time (Virgin TV box / Mesh / ethernet wall socket) would this have created interference between the connections? We currently have Mesh / Virgin TV connected, so two ethernets connected.

I have no idea how it's been working if you have had the hub in modem mode..?!

i don't think that the whole home wifi hardware operates as a router.. so your hub *has* to be in router mode in order for them to work at all..

it's probably worth taking things back to default and reconfiguring it from there..

reset the hub into router mode, then log into it and disable the wireless broadcast. 

Reset the BT discs to default - plug the primary into the hub and switch it on - configure it and wait for it to settle.. then add another one, and wait for it to settle.. then add the last one. 

see how it behaves from there..

Job for tomorrow morning, when the household is off all the tech... 

so if I need to connect the Virgin TV box and the mesh disc, the hub3 needs to be in router mode with the wifi switched off?  Or it cannot work at all in theory.


@Quadsk8dad wrote:

Job for tomorrow morning, when the household is off all the tech... 

so if I need to connect the Virgin TV box and the mesh disc, the hub3 needs to be in router mode with the wifi switched off?  Or it cannot work at all in theory.


simplistically, yes. 

if you have the hub in modem mode, you don't have a router anymore as the BT whole home wifi discs are access points and have no routing capability.. hence my "I'm surprised it ever worked" comment..

switching the wifi off on the hub is best practice as otherwise, you're going to have two different devices broadcasting SSIDs and interfering with each other.. 

 

legacy1
Alessandro Volta
Get a wired router and use the hub in modem mode.

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@legacy1 wrote:
Get a wired router and use the hub in modem mode.


Any recommendations?  Is this like an unmanaged ethernet switch ? 

Is this necessary if hub3 is in router mode with wifi switched off like it is now, or does it remove some flakey element of the puzzle?


@Quadsk8dad wrote:

@legacy1 wrote:
Get a wired router and use the hub in modem mode.


Any recommendations?  Is this like an unmanaged ethernet switch ? 

Is this necessary if hub3 is in router mode with wifi switched off like it is now, or does it remove some flakey element of the puzzle?


It shouldn’t be necessary, as you’ve already bought a better WiFi solution, albeit one that has some issues with the hub (see sticky post at the top of this forum) but I guess it depends on how much you value a system that “just works”. 


@sophist wrote:

@Quadsk8dad wrote:

@legacy1 wrote:
Get a wired router and use the hub in modem mode.


Any recommendations?  Is this like an unmanaged ethernet switch ? 

Is this necessary if hub3 is in router mode with wifi switched off like it is now, or does it remove some flakey element of the puzzle?


It shouldn’t be necessary, as you’ve already bought a better WiFi solution, albeit one that has some issues with the hub (see sticky post at the top of this forum) but I guess it depends on how much you value a system that “just works”. 


Its kind of nice if something just worked sometimes...  to be fair it was faultless for a few months, then tripped up.   I did look at the sticky post, which just ended with the announcement of a firmware update that purportedly solved the issue - which is why I asked whether I had the latest one..

I will try a reboot in router mode with wifi off and just have the single mesh connection to see how it goes (currently has the Virgin TV box connected). 


@Quadsk8dad wrote:

@legacy1 wrote:
Get a wired router and use the hub in modem mode.


Any recommendations?  Is this like an unmanaged ethernet switch ? 


It be a router without wireless as you have the BT Whole Home WiFi.

So like this:

https://www.amazon.co.uk/ZyWALL-Firewall-balancing-recommended-support/dp/B07DC8S3CF/ref=sr_1_1?dchi...

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Hi

did u ever resolve this, I’m in same boat and just posted question.

I too had been stable for about 9 months then they started playing up a few months back. Sometimes same issue as you, I.e. the hubs go into red / purple mode and need restarting. Sometimes they broadcast wifi but there’s no internet but tests with Virgin say internet is fine.

when the latter happens my Phillips hue and Yale hubs which are Ethernet connected to the VM router error as no internet.  But again Virgin tests see no issue.  

so I think the Hub 3 can’t sufficiently cope as a router.

today I had to give up as no amount of rebooting helped. So BT disks are off, unplugged, I reset the Hub 3 as so far so good other than poor signal in part of the house.

its a shame as whatever anyone says about the reliability of BT Whole home wifi, you and I ‘now they worked seamlessly for months, so some firmware update or somthing Musy have caused issue.

Virgin are too helpful as it’s not their proprietary kit, same with BT as it’s not their broadband.

i imag8ne there’s a technical network issue that requires a specialist