07-07-2020 13:02 - edited 04-08-2020 12:38
Hi,
We've identified an intermittent interoperability issue affecting some customers who've bought a BT Premium Whole Home WiFi solution for use with a Hub 3.0.
We're currently working on a fix for this which will be rolling out in a future firmware release. We'll provide an update once the firmware is ready.
Our apologies for any inconvenience caused, please bear with us whilst we get this problem fixed.
on 03-08-2020 20:19
Thanks Kev_B, how long does this take to carry out?
Bainbo
on 03-08-2020 21:43
Hi Kev
Can I be added as well, currently on old firmware and lost all wifi connection today.
Cherrs
on 04-08-2020 08:24
So far so good. I’d normally have had to restart the whole home system a couple of times by now and I’ve not had to touch it.
There’s also a BT firmware update for the premium disks, available to “early adopters” which is said to compliment the Hub 3 firmware version I’m now on.
It’s early days, but I was able to watch Sky on a Q mini box last night without any issue whatsoever! After struggling for weeks to do that, it makes me very happy to know my troubles may well be in the past.
on 04-08-2020 09:49
@Bainbo it gets added manually, so when that's done I usually get a notification and will be able to update you. It will usually be done overnight so I'd ensure the hub is kept powered on and then just check in the morning if the software version has updated.
@Delliks I've added you to the list for an update.
on 04-08-2020 10:07
Hi Kev
Firmware been upgraded to 9.1.1912.302, system gone down twice, main hub 3.0 keeps rebooting itself.
Any ideas?
Cheers
Dell
on 04-08-2020 12:37
@Delliks looks like we were able to push that firmware through to you this morning, which probably explains the reboots. That's why we usually do them in the early hours of the morning. Hopefully it's stabilised since, but let us know if you have any problems.
on 04-08-2020 12:39
Hi,
I've updated the main post and the title to reflect this as well, but BT have confirmed to us that the firmware update is only for problems with their Premium Whole Home WiFi products.
Customers using a standard Whole Home WiFi device won't benefit anything from the new firmware. As such we'll only be providing this update to customers with a Premium Whole Home WiFi device at this time.
on 04-08-2020 13:37
Thanks Kev_B, SH3 firmware updated and BT WHP discs firmware updated so fingers crossed 🤞🙂
on 04-08-2020 21:37
Our Hub 3 got updated yesterday around 14:00. Due to three of us working from home, we won't get a chance to connect the WHP disks till tomorrow late afternoon. The WH disks BT loaned to us working fine with the VM firmware update ending .200.
If the WHP disks are stable then happy days and we will return the WH disks back to BT. Just going to keep them on standby for a couple of weeks before doing it.
on 05-08-2020 16:02
@kev_b
I've just purchased the BT Premium Whole Home and I'm operating with SuperHub 3.0. Having to reset every few hours. Please can you push the updated firmware down to my SuperHub 3.0 please.
Thanks
Moore