07-07-2020 13:02 - edited 04-08-2020 12:38
Hi,
We've identified an intermittent interoperability issue affecting some customers who've bought a BT Premium Whole Home WiFi solution for use with a Hub 3.0.
We're currently working on a fix for this which will be rolling out in a future firmware release. We'll provide an update once the firmware is ready.
Our apologies for any inconvenience caused, please bear with us whilst we get this problem fixed.
on 29-07-2020 10:16
I've had to bite the bullet and buy a router, so I can put the hub in modem mode...hoping it resolves the issues. The firmware update would still be nice though!
on 29-07-2020 11:06
Sorry for keeping you waiting - I've just been waiting on confirmation that we could add you all to the firmware version as well. I've had this confirmed this morning and I've been able to locate your connections from your forum info so I've sent that over to the team to be added.
We're hoping to get the firmware deployed overnight tonight, I'll let you know if I hear any different.
on 29-07-2020 12:52
Thank you! That’s appreciated.
I was able to extend my 14 day cooling off period to 21 days, so hopefully this update will resolve the BT whole home issues and life will be good! 🙂
on 29-07-2020 13:23
Is it possible to added to this list also? Have got the same issues with the BT whole home discs.
Thanks
on 29-07-2020 14:24
Looks like mine just got updated - firmware now showing 9.1.1912.302.
Fingers crossed I won't have any problems anymore 🙂
29-07-2020 21:17 - edited 29-07-2020 21:18
I've been having issues with SH3 + BT Whole Home (3 discs) these past couple of months. Basically I experience recurring 100% packet loss for about 5 seconds every minute. SH3 is in router mode, but with wifi turned off, currently on firmware 9.1.1811.401. I just tried going to modem mode but this brought the whole system down. Does anyone know if the new firmware update will help with the packet loss issue?
on 30-07-2020 16:37
My firmware hasn’t updated yet, is it still scheduled?
on 30-07-2020 16:58
Hi @acooke2020
Do you know if the router was powered on overnight? These updates sometimes fail to push through if the hub can't be detected on the network for whatever reason. If not already, could you try rebooting the hub to see if that prompts any sort of update?
I've not heard of any failures but I'll ask and I'll let you know.
on 30-07-2020 17:11
I'm going to request that you both have the firmware update as well. I'll keep you posted.
30-07-2020 18:00 - edited 30-07-2020 18:01
I did have a few connection issues yesterday which went on into the early hours - this might have affected it I guess?
I did reboot this morning though and nothing came through.
Cheers!