on 21-09-2021 20:51
Hi all, over the past month my Hub 3 router has become more and more unrealiable in terms of internet stability and latency. I have a Windows PC that is plugged directly into the router via Ethernet. I have the M200 Fibre Broadband package and have recently been getting around 15-50 Mbps:
There are other devices on my network but nothing downloading or causing other activity.
However my speeds are not the issue, it's the error log in my router status:
21/09/2021 19:55:49 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:55:48 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:54:47 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:53:47 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:52:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:59 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:58 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:58 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:58 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:38 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:37 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:37 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:36 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:34 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:33 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:31 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 19:51:30 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
I get these Sync Timing Failure and RCS partial Service errors all day long, with random latency errors too and spikes.
Here are my other router stats:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 147000000 -0.9 40 256 qam 2
2 155000000 -0.5 40 256 qam 3
3 163000000 -0.5 38 256 qam 4
4 171000000 0.2 40 256 qam 5
5 179000000 0.4 40 256 qam 6
6 187000000 0.2 40 256 qam 7
7 195000000 0.4 40 256 qam 8
8 203000000 0 40 256 qam 9
9 211000000 -0.2 40 256 qam 10
10 219000000 -0.5 38 256 qam 11
11 227000000 -0.7 40 256 qam 12
12 235000000 -0.5 40 256 qam 13
13 243000000 -0.5 40 256 qam 14
14 251000000 -0.5 40 256 qam 15
15 259000000 -0.5 40 256 qam 16
16 267000000 -0.4 40 256 qam 17
17 275000000 -0.2 40 256 qam 18
18 283000000 0 40 256 qam 19
19 291000000 0 40 256 qam 20
20 299000000 0.2 40 256 qam 21
21 307000000 -0.2 40 256 qam 22
22 315000000 0 40 256 qam 23
23 323000000 0 40 256 qam 24
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 9160693 2708227
2 Locked 40.3 10183274 2721463
3 Locked 38.9 9723426 3643753
4 Locked 40.9 10402721 4277133
5 Locked 40.9 6116476 453848
6 Locked 40.9 9041255 1616879
7 Locked 40.9 9545870 2207988
8 Locked 40.3 7552805 889202
9 Locked 40.9 7917316 1056479
10 Locked 38.6 9966032 2902479
11 Locked 40.3 9491599 3204529
12 Locked 40.3 8455846 1399378
13 Locked 40.3 6804677 679626
14 Locked 40.9 5556183 370228
15 Locked 40.3 4701373 236543
16 Locked 40.3 3256033 87864
17 Locked 40.3 2113563 26129
18 Locked 40.3 2019493 24291
19 Locked 40.3 1388084 8015
20 Locked 40.3 951525 2134
21 Locked 40.3 1038150 3063
22 Locked 40.3 527011 255
23 Locked 40.9 132350 0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 51 5120 64 qam 1
2 39400000 51 5120 64 qam 4
3 53700000 51 5120 64 qam 2
4 46200010 51 5120 64 qam 3
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 5 0
2 ATDMA 0 0 34 0
3 ATDMA 0 0 12 0
4 ATDMA 0 0 11 0
Can VM please help, can I get an engine out to look at these issues? I've called 0800 561 0061 and there are no service issues in my area either. I've also hard reset my router and I still get the errors.
Thanks a lot for any help.
Answered! Go to Answer
on 25-10-2021 14:51
Thank you for the update @tomo8281.
I am glad to hear our technician was able to help regarding this. I have had a look back end into your power levels and everything seems to be working well. In this case, please continue to monitor your service and let us know if you need any further help.
Thanks,
on 21-09-2021 23:00
Too many downstream Pre & Post RS error, all upstream have too high power and lots of T3. These figures are accumulative so you cannot tell if they are recent or not. So please power cycle your hub and it will reset the counters. Then after a few hours post a new set of stats so we can get up to date figures. Also check for local faults.
Check with Area faults on 0800 561 0061 or if you have a VM landline 150
on 24-09-2021 09:26
Hi tomo8281
Thanks for posting and welcome to the community.
Apologies for the broadband issues. It does need a tech due to the upstream, so will send a PM now.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 24-09-2021 14:10
Hi - thanks so much for the help Tudor.
I power cycled my router (unplugged completely for 1-2 mins) and then left my internet on while I worked for a few hours. Here is the new status logs:
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
139000000
Locked
Ranged Upstream Channel (Hz)
60300000
Locked
Provisioning State
Online
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 -1.4 38 256 qam 1
2 147000000 -1.2 40 256 qam 2
3 155000000 -0.9 40 256 qam 3
4 163000000 -1 40 256 qam 4
5 171000000 -0.2 40 256 qam 5
6 179000000 0 40 256 qam 6
7 187000000 -0.2 40 256 qam 7
8 195000000 0 40 256 qam 8
9 203000000 -0.4 40 256 qam 9
10 211000000 -0.5 40 256 qam 10
11 219000000 -0.9 38 256 qam 11
12 227000000 -1 40 256 qam 12
13 235000000 -1 40 256 qam 13
14 243000000 -1 40 256 qam 14
15 251000000 -0.7 40 256 qam 15
16 259000000 -0.9 40 256 qam 16
17 267000000 -0.7 40 256 qam 17
18 275000000 -0.9 40 256 qam 18
19 283000000 -0.4 40 256 qam 19
20 291000000 -0.2 40 256 qam 20
21 299000000 -0.2 40 256 qam 21
22 307000000 -0.5 40 256 qam 22
23 315000000 -0.4 40 256 qam 23
24 323000000 -0.5 40 256 qam 24
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 689649 299
2 Locked 40.9 519957 40
3 Locked 40.3 534302 75
4 Locked 40.3 507021 68
5 Locked 40.9 240939 0
6 Locked 40.9 100794 0
7 Locked 40.3 122254 0
8 Locked 40.3 144323 0
9 Locked 40.3 99869 0
10 Locked 40.3 93662 0
11 Locked 38.9 128871 0
12 Locked 40.3 133843 0
13 Locked 40.9 100612 0
14 Locked 40.3 74014 0
15 Locked 40.3 60539 0
16 Locked 40.3 49068 0
17 Locked 40.9 38916 0
18 Locked 40.3 28995 0
19 Locked 40.3 24167 0
20 Locked 40.3 21493 0
21 Locked 40.3 14130 0
22 Locked 40.3 15258 0
23 Locked 40.3 10538 0
24 Locked 40.9 4908 0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 51 5120 64 qam 1
2 39400000 51 5120 64 qam 4
3 53700000 51 5120 64 qam 2
4 46200000 51 5120 64 qam 3
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt060+voc-b.cm
Primary Downstream Service Flow
SFID 261334
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0
Primary Upstream Service Flow
SFID 261333
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort
Network Log
Time Priority Description
24/09/2021 01:57:25 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 23:48:37 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 22:47:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 20:25:3 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 19:12:52 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:37:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:37:14 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:37:14 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:37:14 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:37:14 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:37:13 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:37:13 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:37:12 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:36:47 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:36:35 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:36:35 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:36:33 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:36:33 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:36:32 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 18:36:32 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Thanks again for the help.
on 24-09-2021 14:11
Thanks - just replied.
on 24-09-2021 15:29
Hi tomo8281,
Thanks for joining me on PM.
Just to update the thread, the tech visit was booked in.
This can be tracked and/or altered here
Let us know how the visit goes.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 08-10-2021 11:32
Hi,
Just want to follow up on this. The Engineer came round and was amazing, really great. Turns out one of the male plugs from the VM box in our flat to the router actually had a massively recessed pin so it was barely making contact. He fixed that and the router got a lot more stable.
However the router is still showing errors. I power cycled my hub last night, is it possible for someone to advise? We are still getting a bit slow speeds.
Network Log
Time Priority Description
07/10/2021 12:40:43 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:6 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:4 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:4 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:2 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:2 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2021 05:10:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2021 04:51:59 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/10/2021 14:57:3 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2021 18:02:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2021 02:57:3 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2021 01:49:51 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2021 21:51:51 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2021 19:41:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2021 14:52:30 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2021 10:04:9 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2021 05:38:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300263 51 5120 64 qam 1
2 39400000 51 5120 64 qam 4
3 53700258 51 5120 64 qam 2
4 46199990 51 5120 64 qam 3
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 -0.4 38 256 qam 1
2 147000000 0.2 40 256 qam 2
3 155000000 0.5 40 256 qam 3
4 163000000 0.9 40 256 qam 4
5 171000000 1.2 40 256 qam 5
6 179000000 1 40 256 qam 6
7 187000000 1.2 40 256 qam 7
8 195000000 0.9 40 256 qam 8
9 203000000 0.7 40 256 qam 9
10 211000000 0.5 40 256 qam 10
11 219000000 0.5 39 256 qam 11
12 227000000 0 40 256 qam 12
13 235000000 -0.2 40 256 qam 13
14 243000000 -0.2 40 256 qam 14
15 251000000 0 40 256 qam 15
16 259000000 0.4 40 256 qam 16
17 267000000 0.7 40 256 qam 17
18 275000000 0.7 40 256 qam 18
19 283000000 0.7 40 256 qam 19
20 291000000 0.7 40 256 qam 20
21 299000000 1 40 256 qam 21
22 307000000 0.7 40 256 qam 22
23 315000000 1 40 256 qam 23
24 323000000 1 40 256 qam 24
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 3018149 39
2 Locked 40.3 2751023 28
3 Locked 40.3 2671997 22
4 Locked 40.3 1351597 60
5 Locked 40.3 384477 0
6 Locked 40.3 703917 0
7 Locked 40.3 898851 0
8 Locked 40.9 677515 0
9 Locked 40.3 567292 21
10 Locked 40.3 731598 0
11 Locked 39.8 636701 9
12 Locked 40.3 565957 14
13 Locked 40.9 427643 9
14 Locked 40.9 357924 11
15 Locked 40.3 213211 1
16 Locked 40.9 117465 5
17 Locked 40.9 93634 36
18 Locked 40.9 71273 16
19 Locked 40.3 47234 5
20 Locked 40.3 50584 42
21 Locked 40.3 36049 46
22 Locked 40.9 7573 47
23 Locked 40.9 3694 30
24 Locked 40.9 6799 61
Is it possible someone can check these? Really appreciate it thanks!
on 08-10-2021 11:53
Clearly there's still an underlying noise fault, and you'll need a technician out again. You can try phoning it in, but in your shoes I'd wait for the forum staff to take a look and advise. Dealing with the forum staff is a far more civilised option than VM's telephone support, which often seems to be inspired by the work of Franz Kafka, and to intentionally merge the worst elements of RyanAir, Aeroflot, and the North Korean State Customer Service Bureau.
If you're interested in what the log entries mean, there's some reading here.
on 10-10-2021 13:27
Hi @tomo8281 thanks for coming back to us.
I am really sorry to hear of the ongoing issues with the service errors. I have had a look at your account from here. Can you please confirm that nothing has changed since you last posted?
Regards
Lee_R
on 13-10-2021 20:55
Hi - sorry for taking a few days to get back to you. Nothing has changed since I last posted however, this morning I did a power cycle for quite a bit of time to get you fresh results which you can see below:
Network Log
Time Priority Description
13/10/2021 04:12:1 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2021 02:12:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 10:00:9 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2021 22:57:3 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2021 21:41:32 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 04:26:59 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 12:40:43 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:6 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:4 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:4 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:2 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:2 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 10:37:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2021 05:10:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2021 04:51:59 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/10/2021 14:57:3 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2021 18:02:50 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2021 02:57:3 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300258 51 5120 64 qam 1
2 39400263 51 5120 64 qam 4
3 53700258 51 5120 64 qam 2
4 46200322 51 5120 64 qam 3
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 -0.4 38 256 qam 1
2 147000000 0.2 40 256 qam 2
3 155000000 0.5 40 256 qam 3
4 163000000 0.7 40 256 qam 4
5 171000000 1.2 40 256 qam 5
6 179000000 1 40 256 qam 6
7 187000000 1.2 40 256 qam 7
8 195000000 1 40 256 qam 8
9 203000000 0.7 40 256 qam 9
10 211000000 0.5 40 256 qam 10
11 219000000 0.4 40 256 qam 11
12 227000000 0 40 256 qam 12
13 235000000 0 40 256 qam 13
14 243000000 -0.2 40 256 qam 14
15 251000000 0 40 256 qam 15
16 259000000 0.2 40 256 qam 16
17 267000000 0.7 40 256 qam 17
18 275000000 0.5 40 256 qam 18
19 283000000 0.7 40 256 qam 19
20 291000000 0.7 40 256 qam 20
21 299000000 1 40 256 qam 21
22 307000000 0.5 40 256 qam 22
23 315000000 0.9 40 256 qam 23
24 323000000 1 40 256 qam 24
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 656778 8
2 Locked 40.3 556269 1
3 Locked 40.3 558383 5
4 Locked 40.9 352002 0
5 Locked 40.3 131849 0
6 Locked 40.3 129190 0
7 Locked 40.3 217046 0
8 Locked 40.9 184558 0
9 Locked 40.9 137565 0
10 Locked 40.3 179609 0
11 Locked 40.3 169242 0
12 Locked 40.3 161974 0
13 Locked 40.3 122658 0
14 Locked 40.9 115562 0
15 Locked 40.3 76063 0
16 Locked 40.3 50025 0
17 Locked 40.3 35866 0
18 Locked 40.3 30999 0
19 Locked 40.9 24078 0
20 Locked 40.3 19607 0
21 Locked 40.3 22222 0
22 Locked 40.3 8878 0
23 Locked 40.3 2383 0
24 Locked 40.3 2957 0