on 05-10-2022 09:20
Hi All
Can someone please advise on the red light issue and explain why it happens, I have reset, pin reset, checked the cables, reinstalled all cables and moved the box around to more "ventilated" areas but still the red light stays on.
on 05-10-2022 10:58
Box will probably need replacing.
on 05-10-2022 11:18
Hi @sshahariar
Welcome to the community
Sorry to hear you have a red light warning. This can sometime also mean that your router is out of spec or experiencing other issues.
I can checked the system and can see there is currently an outage in your area. You might find that you don't have any Virgin Fibre, Virgin TV, Virgin Phone, TiVo® or Interactive TV services at the moment. We are sorry about this and are working hard to restore your services as soon as possible.
The estimate end tie for the outage is 5th October 2022 at 3pm. Once the outage looks closed/fixed, please reboot your equipment and let us know if you have any further issues.
on 05-10-2022 11:21
Hi Carley
thank you for the reply, I am aware there is planned work to be done on the 6th of October, I received a text and email regarding this however the red light has been on for a while. I didn't acknowledge it as the wifi and internet are working, the only reason I have chased this is due to the fact I have come across this being a potential fire hazard.
on 07-10-2022 14:08
Hey sshahariar, thank you for confirming this.
The work has now been completed on the 6th, if the red light is still there I am going to send you a PM.
Whilst I do this please can you just follow these steps;
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?