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SteveM0
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Hub 2.0 5G and 2G internet drop out

For several months now, we have been losing internet connection using wifi. Devices are still able to connect to the 5G or 2G wifi but there is not internet connection - however the internet remains connect via ethernet? Rebooting the modem fixes the issue for a few hours but then the internet connection drops out. I have reported this via your telephone service and gone through their reboot and procedure but with the same outcome. I note that there have been other posts with the same issue. My neighbours recenty switched to a Hub 3.0 because of thsi issue and now longer have the drop out. Therefore, can someone from teh Virgin team get in contact to replace our Hub with latest model - we cannot continue with the service as it is.

Regards

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DJ_Shadow1966
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Re: Hub 2.0 5G and 2G internet drop out

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SteveM0
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Re: Hub 2.0 5G and 2G internet drop out

Thanks for the link - have ordered and hope to get better results.

Cheers

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