Hub 1 wifi connected no internet

[Alifish53]

Hi

I hope someone can help as I don't feel I get very far when I phone customer services.

My wifi connection had been intermittently dropping out for some months, and occasionally my wired connection too.  When I speak to customer services they say they do something to tweak it their end, and the last time I rang they said they would monitor things for a while.  Nothing has improved and today I can't get a connection on any of my wifi devices.

I have done a factory reset on my Hub 1, and told my phone and tablet to forget the connection and then reconnect.  I have also rebooted everything but constantly get 'connected no internet'.

Thank you in advance for any help or advice, Alison

[Adduxi]

If you are still on a Superhub 1, then you need to get a free upgrade.  I would have thought all those ancient Superhubs would have been removed from the VM network by now 😉

[-tony-]

post the levels from the hub

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right - not seen a hub1 for a long time so not sure its there - if you log in you will find the levels

the above looks at the input but the key is you need a new hub even if the levels are ok - the hub1 is antique - not sure why CS have not offered you a replacement but lets not worry about CS - will flag the thread and hopefully staff can get a new hub to you

[Hayley_S]

Hello @Alifish53.

Welcome to the community page, thank you for posting on here.

I am sorry to see your internet is not working.

I can see you have a Hub1 I will need to get a more recent Hub out too you.

I will send you a private message so I can do this for you.

Look out for a purple envelope at the top right of your page.

Look forward to speaking with you.

[Alifish53]

Thank you to those who have taken the time to comment.
Virgin Media are sorting everything out for me so hopefully I should be up and running with a new hub soon.

[Hayley_S]

You are welcome 🙂 Please let me know how it goes. 

Many thanks,