on 03-03-2023 12:03
Hi,
Hoping someone can advise. Had Virgin installed yesterday and unfortunately the majority of the upstairs is getting a wi fi signal way below 20mbps.
The virgin media connect app is recognising the result is poor but no option to get a wi fi pod.
When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to get up to 3 for free.
Any advice greatly appreciated.
Answered! Go to Answer
on 06-03-2023 16:24
Hello Mubz12,
Thanks for your first post and welcome to our Community.
Sorry it took us a few days to get back to you regarding the Pod.
I can see you have managed to order one now.
Can you please let us know how you get on with this one.
If you do need to order another one , we can get that sorted for you.
Gareth_L
03-03-2023 12:25 - edited 03-03-2023 12:25
on 03-03-2023 12:46
Thanks for the swift response.
The bundle I have is a VOLT bundle. However it does seem to recognise I am already on O2 and now have Virgin broadband, tv etc.
Therefore anytime I try to progress and unlock Volt benefits it is trying to get me to join O2.
Thanks
on 03-03-2023 13:43
@Mubz12 wrote:Thanks for the swift response.
The bundle I have is a VOLT bundle. However it does seem to recognise I am already on O2 and now have Virgin broadband, tv etc.
Therefore anytime I try to progress and unlock Volt benefits it is trying to get me to join O2.
Thanks
I could be wrong but that sounds like you are trying from your Virgin account. Have you tried activating the Volt benefits from your My O2 account.
on 03-03-2023 13:45
Yes I have tried both ways. Via O2 it takes me to a link to join Virgin. Virgin tries to get me to join O2.
I have been unable to contact either company as well.
on 03-03-2023 13:51
Not too sure which one would be the best to contact, I think I would try speaking to O2 first, I thought their response to answering the phone was quicker than Virgins, you might need a member of the forum team to pick this up which could be 2 to 3 days.
Hope you get an answer soon.
on 03-03-2023 14:08
Thanks so much for all the help.
Really appreciate it.
on 06-03-2023 16:24
Hello Mubz12,
Thanks for your first post and welcome to our Community.
Sorry it took us a few days to get back to you regarding the Pod.
I can see you have managed to order one now.
Can you please let us know how you get on with this one.
If you do need to order another one , we can get that sorted for you.
Gareth_L
on 06-03-2023 19:07
Thanks for the help all.
Will be in touch if we run into any issues after we install it.
Thanks