How to order a booster?

[bigpmc]

Is it possible for me to get a booster please? I've had the ultimate oomph bundle installed today and get a poor signal in one of the bedrooms. I went through the virgin media connect app and it gave me an the info (poor signal, optimization didn't work, try a booster) but nowhere to say how to get one. I think I read somewhere I can get one if required with my package? 

Other than that very happy with the service etc,

Thank you

[MOD EDIT: Post split to create own thread]

[Adri_G]

Hey PatchLatics, thanks for all the posts and replies on our help forums and this thread.
Sorry to hear of this advice on your previous call, we'd like to re-confirm if you're on our 1Gig fibre the WiFi Max service can be added to your package free of charge, exactly as carl_pearce advised above.
Our apologies if the info you've received was conflicting in this instance, if you need any help with ordering a pod please give us a shout and we're here to help.

[Mel21]

Good morning, I am new to Virgin Media and just did a Wi-Fi test on the connect app and I have a poor signal in my kitchen and bedroom, how would I get a booster please? I do not see this option in the app even though the customer service person on the phone told me I would. Please help? Thanks

[Travis_M]

Hi @Mel21 

Thanks for posting on our community forum!

I'll drop you a private message now to collect some more information and have these ordered for you, keep an eye on your inbox for a message from myself.

Regards

[GoNzO]

just did a Wi-Fi test on the connect app and I have a poor signal in my living room and bedroom, how would I get a booster plz

[lotharmat]

CLick on the pinned post at the top of this board.

[k1r5ty88]

How do I order a booster ,my internet connection is shocking upstairs 😩

[lotharmat]

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@k1r5ty88 wrote:

How do I order a booster ,my internet connection is shocking upstairs 😩

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See the post above yours 😉

[koorloff87]

Hello, 

I am also looking to order a Booster but can't find a route to do so via the VM Connect app, I have weaker signal in my office as further from the hub. Please could you help? Thanks.

Karl

[Reece_MH]

Hi koorloff87 👋

Thanks for your post, and welcome to the Community Forums.

I'm sorry to hear you're having some trouble ordering a WiFi Pod via the Connect App. Please ensure you have the most up-to-date version of the app. Once you're signed in and connected to the Hub, you will see a "Start the scan" button - clicking this will then provide you with instructions on how to run the test.

If it's identified that you're experiencing slow speeds, and a poor signal, you'll be provided with the option to order WiFi Pods. Please let us know how you get on.

Cheers,

[Barryissac]

I'd like booster too. I Haven't been able to do it through connect and it's almost impossible to use my xbox