How to order WiFi pods?

[neec48]

Hi

I'm on 1 gig broadband with a hub 4.

The WiFi signal needs boosting upstairs. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later.

Thanks 

[BenMcr]

There are a few of them depending on your query all from here https://www.virginmedia.com/help/contact-us

https://www.virginmedia.com/help/contact-us/billing-and-payment/broadband-tv-phone
https://www.virginmedia.com/help/contact-us/upgrades-and-offers/broadband-tv-phone
https://www.virginmedia.com/help/contact-us/fix-an-issue/broadband-tv-phone

[Ian_Nunthorpe]

Hi BenMcr,

When I follow these links, none lead to active messaging. Messaging is mentioned but the space for an active messaging link is empty. 

Can you actually access an active messaging system? I have tried on both my PC and on my iPhone, but cannot find any means to access messaging. 

[newapollo]

Hi @Ian_Nunthorpe 

Each of the links posted by Ben contain the red message us icon as shown in the screen shot below.

The screenshot is taken from the contact-us/upgrades-and-offers/broadband-tv-phone link Ben posted

[Ian_Nunthorpe]

Hi newapollo,

Here is my screenshot from my PC for the link you posted, and the red Message Us icon is not there:

[newapollo]

Hi agian @Ian_Nunthorpe 

I've just opened the page again and the message us clickable icon is showing.

It takes a second or two for the screen to populate with the icon, and once clicked opens a messenger tab so you can communicate with an agent after first speaking to the bot.

You possibly need to try a different browser, or clear your current browsers cache and cookies.

[Ian_Nunthorpe]

Hi newapollo,

Thanks for your suggestion. I cannot see the Message Us icon on Safari or Edge. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. Unfortunately, the message said that ordering could only be done by phone. So, back to Square One!

[lojelo5]

Ian disable your adblocker it is there ( was going to say it is pointless when all it does is tells you to phone)

I've just got off the phone once again this time to be told I have to pay £5 for a 2nd pod!! Told him look at your own website and it says  I am entitled to up to 3 pods for free no charge at all, I told him to forget about it I will speak to someone who can sort it properly for me.

How hard is it to get someone who actually knows what they are doing.

[lojelo5]

I finally got through to someone who knew what to do, he ordered another pod for me but unlike my last order which said Wi-Fi pod the order says broadband. I haven't got time to phone again is it possible forum support could message me and I will give you the order number to check what has been ordered.

Thanks

[Gareth_L]

Hello lojelo5

Thanks for your post

I am happy to take a look at this for you 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[lojelo5]

Hi Gareth

It's ok I received an email a day later telling me the pod was arriving on the 31st. The 1st one turned up 2 days late and I'm sure the 2nd one will arrive I know how busy they are so not bothered if it turns up late I'm in no rush.