How to move a VM router (hub) ?

[nmiddleweek]

Hello

Could somebody please explain the steps to book an engineer so they can move the VM router/ hub to a different location?

Thanks
Nick

[goslow]

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@nmiddleweek wrote:

Hello

Could somebody please explain the steps to book an engineer so they can move the VM router/ hub to a different location?

Thanks
Nick

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Wait for one of the VM forum team to reply here (usually within a few days) and arrange it for you. Cost should be a flat fee of £25.

[Molly_T]

Hi Nmiddleweek 👋 welcome to the community! Thank you for posting about getting your router re-located so we can offer some support. 

Also thanks to the community for already offering some support and advice with this. They are completely correct, as this is a special request there is a engineer call out charge of £25. 

I can help get the appointment booked in for you, I will just need to send you a PM to confirm a few account details first. You will find my PM in the top right corner of the page in your Inbox 📩. 

We can return to this public thread with an update when possible. Thank you for your patience in the meantime!

All the best.